They gave us cookies

Have stayed at this property several times. Always clean, parking well lit, staff friendly.

The room was very clean and fresh. It was roomy with a desk and chair by the window for relaxing and reading. What I liked about the placement of the chair is it wasn't in front of the heating unit like it is in so many hotel rooms. The only issue was the bathroom could have been a little bigger although it was clean and did include a towel rack for hand towels which is rare in many of the hotels, I have stayed in.

When we arrived our room was stifling, the thermostat did not provide the actual temp but it was likely around 73-74. We turned down the thermostat and 30 min later it had not gotten better. Called the front desk and they said they were in “winter” mode still and could not turn off the heat. They said other guests had been opening the window, which could be cracked with no screen, and that they could bring a fan. Absolutely bootleg.

Friendly staff. Clean room. Great pool. Always love the cookies at check in. Family friendly. We stay here frequently when visiting family in Chicago!

The front desk people weren’t so nice. Last year was much better! Otherwise a fine hotel

I checked in on the later side and I had to be up v early for a work meeting. I’ve stayed at this hotel many times before and have been satisfied. The bed was so soft and like a hammock. Huge dip in the middle. My back was so sore in the middle of the night I pulled the mattress cover and duvet off the bed and slept on the floor. A McDonald’s French fry bag fell out of the mattress cover (not mine!). I like this hotel and have found the staff v responsive in the past. I informed the receptionist the next day about the bed situation and she said “I’ll let the housekeeping manager know”. That was it. No apology or attempt to make things better. I prob should have let them know immediately but didn’t realize how bad the bed was until too late and I needed to be up early. Plus the French fry bag ?????….

Quick, friendly check in. Beautiful clean comfy room. Friendly housekeeping. Great overnight stay.