One night stay only ...

It’s so close to greenhills and the ortigas center and mega mall

The whole staff, from Housekeeping, F&B and Front Office was well trained and very attentive. The breakfast buffet was wonderful. Only one thing: better quality toilet paper. It’s nice that the mall is attached to the hotel. Only problem is the NOISE in the mall.

Excellent

The staff were amazing. It was close to all amenities as well as my business requirements.

easy accessible to a lot of things, like.. - Starbucks - Theaters - Dining - money exchange - supermarket

good

Very good service. Welcoming and warm staff.

Staff are very helpful

Staff were very helpful. However, some appliances like the TV were not working, a minor problem. Overall, my experience was great!

Love the friendliness and always willing to help attitude if the staff. Looking forward to stay again.

Staff were always friendly & accommodating. Hotel was conveniently attached to a shopping mall. Breakfast buffet was delicious and offered many options each morning. We also loved the playroom on this level for our toddler 😊

Great hotel!

Great place to stay in Manila. Hotel staff at all levels were outstanding and so helpful. Only issue is that air con never got below 21.5C in the room whereas I prefer it to be 20 or 19. However it did not spoil the stay. The great advantage is having the hotel internally connected to the Galleria Shopping Mall! I would stay here again.

Good

Staff was friendly and professionals .rooms is roomy great and clean

Well located

Dry convenient. Mall attached was secure with guards at every entry. Money exchange and atms aplenty. Bar/qick eats available. Also 30 restaurants in the Mall

5 star service from all the staff (reception, concierge, housekeeping etc). Spacious and comfortable room.

Professional and friendly staff; conveniently attached to a huge mall with dining and shopping options.

Awesome!!!

Great staff at this hotel. Very friendly and welcoming. Great hospitality. Amazing breakfast buffet. Only criticism would be that the pillows were flat, not fluffy.

Didnt like the paint smell in the hallway all the way to our room☹️

Great Experience!

I love it because it’s convenient to restaurants and shopping. My room is clean and the attendant whose name is Japheth was attentive and accommodating and friendly! The only think I that bothers me every time I come out from the elevator on 4th floor where the breakfast dining is the smell, smell like musky on old furniture I can’t figure it out but other than that all the staff were excellent. I would love to stay there again!

We booked this hotel for a one-night stopover in Manila during a stressful relocation. I paid a lot of extra money ($250) to get a two-bedroom suite for the family, in order to smooth our difficult trip. The nice woman at the front desk said "Just call us if you need anything!" She also promised to send up a scale because we had some suitcases that needed weighing. That was the end of the good service. The phones didn't work (the button marked "Front Desk did nothing, dialed "0" but no one picked up), so I couldn't call. Tried to visit the front desk but they were mobbed. Furniture in the suite was broken-down yard sale (no bedside table?). The food was late and strange. They brought a beer but no opener. Every part of the room was old and ugly. The carpet smelled. The scale they brought was ancient and broken. I told the bellman the phones didn't work and he said "Just dial 3 for the bell desk." Tried that, it rang and rang. No one picked up. Tried "0" again but no one answered. When we checked out at 8am, the front desk was mobbed and there was one guy running the whole thing. When we called the hotel to help us with an airport transfer before we arrived, they transferred us 3 times, then finally to a guy who said they had nothing. This hotel is old, understaffed, and desperately in need of a renovation. The fact that IHG allows this place to function (and charges top dollar) is criminal. I will never stay here, at any Holiday Inn, or any IHG property ever again.

Breakfast is awesome! Staff are great.

From the moment I stepped into the hotel, I was met with the genuine warmth and professionalism of the front desk staff. Their attentiveness, combined with the exceptional service from housekeeping and the restaurant teams, made my stay memorable. A special thank you for the unexpected room upgrade; the space was not only generous in size but also maintained to pristine cleanliness. Beyond the comforts of the hotel itself, its strategic location was a highlight. With a major mall connected to the hotel and easy access to transport services, navigating the city was incredibly effortless.

everyone is nice and friendly. the hotel itself is a bit old, but still clean and comfortable.

Easy check in and check out process. Comfortable rooms. Ample parking. Secure access to the shopping mall.

It’s very accommodating, accessible in all areas, friendly and kind hotel staffs.

I like that the property is near the shopping mall. I don’t like the room because it smells old and the carpet is dirty.