The hotel was old and not well maintained. The shower was small with not enough water coming out of the shower head and not warm enough.The bed was comfortable though.

This hotel was not highly rated. So, we didn't expect much. our main reason for booking this hotel was the location. it is right beside the FES train station and very convenient. it is a very dated property with a beautiful garden. our room was overlooking the garden Old property, with much needed renovation. Despite all, the room was passable and clean enough. Good breakfast.

It was good

The customer service could be better. Just smile!

Very kind personal! Just a quick note regarding the swimming pool, it should be nicer if the choosing time is extended a little bit! The rest is ok

Positives pool is ok a/c worked had hot water wifi ok Not good - food offering is hopeless - customer service non existent except pool boy - Chinese propaganda is the default TV - people roaming pool grounds making noise at 3am - the three or more roosters that roam the grounds make a lot of noise - security is lacking eg - people sleeping all night in the pool lounges - “guides” outside are hostile and threatening - taxi drivers are aggressive also Yes it’s cheapish but could easily be so much better

The reception staff especially Ahmed, were great and tried their best in English. The location of the IBIS was good, beside central station. The rooms were basic but comfortable, but by far the best things about the hotel were pool and gardens. However, the pool toilets and showers were filthy... I was not impressed by the food at the IBIS, infact, I went to Snack Brahim TIF AWIN most days. (out the Ibis door, turn to your left and straight across the road, orange building.) Would I stay again? Yes...

This hotel has 3 stars since it has a swimming pool, and large landscaped gardens. The gardens are well maintained, so it is unfortunate that the internal of the hotel is not maintained to same standard. The website advertises a front desk safe, but there is not one. A very unhelpful reception told us valuables would be OK left in room. Reception staff were indifferent to guests, no acknowledgement when passing through and talking to each other when dealing with any guest queries. No hand towels in the room, air con not reacting to thermostat adjustment, hot water in bathroom fluctuates when several guests using at same time. Breakfast reasonable continental, catering not quick to replenish. Hotel location is good, just by rail station, and 15 min walk to Hassan 2 avenue and walkable to the large shopping centre. Good eateries on the way and a food court in shopping centre. Hassan 2 avenue busy after dark, as it is a popular place of locals to mingle and socialise. Walkable to the souk and medina, GPS not accurate in the narrow 9000 alleyways and you can easily be in a parallel alleyway leading to a dead end. Beware scams in the souk especially fake guides who will want to show you the tanneries for free. We felt safe in and around the hotel and the souk. To conclude this hotel needs to improve the internal standards and facilities to fully justify a 3 star rating. Without the pool and garden, Ibis would be mid 2 star.