Bad experience.

Excellent customer service:)

The suite was spacious and was exactly what we needed for 3 adults plus 3 children. Will definitely stay again.

It was beautiful and quiet.

The staff were wonderful. Our room was very clean. The only negative about my stay there is that they did not have any juice with the complementary breakfast. Every hotel I have stayed at has always had juice. On Sunday the breakfast place was not opened at 7AM as we were told it would be, so I had to leave and was unable to get my complementary breakfast.

Calvin was excellent, very knowledgeable

I made a reservation for my graduation for a stay of Thursday 11/16- Sunday 11/19, being that I was traveling to NH from another state by car I notified staff that I will be arriving in the early morning of Friday 11/17. When Friday came they canceled my reservation due to a no show after it was noted in the system and they told me it was. When speaking to the representative she offered me a reservation at a sister hotel that was triple the amount that I would have paid for my original reservation. After speaking with a manager they told me that there was nothing they can do and BTW they still charged me for one night and couldn’t reverse the charge. Needless to say I was stranded in NH on my graduation weekend causing me to cancel my plans and go back home. I never made it to graduation.

the shuttle bus.

I will start by saying the front desk clerk at check in, Anna was amazing, super sweet, kind and helpful, that being said upon going to our room we note immediately it’s not the room we booked. We booked a 2 queen suite and got a 1 king suite. When I returned to the desk Anna tried to help, she spoke with the manager( I never saw the manager) twice but it was keep the room we have or give up the full kitchen. The manager never came out of the office, never offered an apology just left Anna to deal with an over booking issue… poor form. No linens in the room for the sofa bed, Anna quickly fixed that, coffee maker was dirty, pool was so dirty on the bottom we opted not to swim and the back parking lot hotel side lighting is basically nonexistent, 2 lights by the door, all the other lighting is on the other side of the parking lot. Had it not been for Anna’s helpfulness, I would give this stay two thumbs down, but she was so kind and tried to right the wrongs that her manager clearly had no desire to address. This was not our first stay here but perhaps our last.

Convenient to shops and airlines

We paid a lot of money for a weekend stay at this hotel in the 2 bedroom suite, with 2 queens in one and a king in the other, each bedroom with their own bathroom. In one bathroom toilet paper holder was broken, no hairdryer, silverware and plates, etc...were minimal and i had called an asked ahead. Given this is a suite that can have 7 adults, the amentities in the room didnt have enough silverware, plates, etc...for 5! No baking sheet for oven either, no regular dish soap, and tiny trash/recycling trash cans, for a large suite with 5 people, we had to use our own garbage bags. Arrived to construction in main area, difficult moving cart through. Pool was freezing cold, not heated. Breakfast was ok, but limited to no choices for people with gluten or lactose issues or with other food requirements. Overall guest relations was nice and it was a nice room and hotel, but to pay over $300/ night....i expected a lot better. Disappointed.

Hotel was nice breakfast was above average but the parking was awful and night staff at the front desk was 1 notch up from useless.

Excellent customer service by Susan at the from desk. We depend on the hotel shuttle whom which also provided great service and was very nice he took us to Walmart, Chipotle and etc. and breakfast was very nice and the beds were very comfortable

Loved the place

Nice

Excellent accommodations with comfortable bed, spacious bath, well appointed kitchen and living room. The early morning shuttle saved me a trip to the airport. They have a nice breakfast with hot and cold options. The staff was friendly and personable.

When arriving the staff was extreme polite and very helpful

Got to the room , the toilet had waste in it from someone else, we flushed it and the water wouldn’t go down, called the front desk and they said someone would be right up, no one ever showed up. We went to the bathroom in the restaurant we went to , and didn’t use the shower either

The overnight staff lady was amazing! Breakfast was good. Just give more drink options.

The property is convenient, quiet, and well maintained. It needs some updating such as the lighting in the rooms. Housekeeping is now by request only. Overall, it was a comfortable place to stay on our vacation.

Very comfortable, nice location, friendly staff. Would definitely book again.

Nice property. Very comfortable. Electronic keys did not work. So staff had to open doors all the time. Felt badly for them. A lot of running.

Nice hotel for a night. Good location , room clean and modern design

Conveniently close to airport

The front of staff was excellent. Her name was Susan. She helped us check in early because I had a conference call. She was very accommodating. I was surprised as a Hilton honors member that I didn’t get one of the goody bags, or even a bottle of water offered. The towels that are provided are small and only two for two people for four nights so we did request additional towels which was appreciated, Monday’s breakfast was outstanding with cinnamon rolls. The other two days was Na no English muffins no real butter though the waffles were excellent. It just looks tired and underfunded for improvements the Last night I thought the mattress was uncomfortable so I would give it a 65 out of 100

Our stay was wonderful here. The room was very clean and everything we needed. We will definitely book again

The floor in the room was sticky. The doors in the hallway had dirt on them and the door to the elevator was covered in something I don't know. The whole place is disgusting, especially for $200 a night

Our first room the door wouldn’t work to get in, the clerk was great and upgraded us to a 2 bedroom suite but none of the electrical worked in the kitchen and one of the lights blinked like it was possessed also the USB ports for charging a phone dis not work in the bedroom

everything good

Our room wasn't clean at all. Thankfully we spoke with the assistance manager and she offered assistance.

Excellent breakfast and well supplied convenience store w/healthy options. The only feedback would be to improve the coffee.

Really friendly really clan comfortable stay easy to figure out