When we got there we checked in with Nicole, who never smiled or welcomed in, just checked us in and gave us our keys. The bar tender in the restaurant sunday morning should have been at the reception desk because she was very friendly and bubbly. Nicole in our opinion was a disappointment upon coming to the baymont by Wyndam. We went up to the third floor in a very rickety elevator with electrical tape on the wall. So we get to our room and neither key worked. So I went down the elevator after waiting for it to arrive for about five minutes and told her the situation and she said well that can't be. I'm sorry but we tried about 8 times, she said well did you lift up or down on the handle. I said both. but I had never heard of lifting a hotel door handle down. She she reluctantly redid the cards. and handed them back to me with the same attitude from when we checked in. The room was nice, the bed was comfortable. But it was a little strange to have a king bed with five smaller pillows. ???? apparently there were police and an ambulance in the morning in the parking lot and when we came down to the lobby, there were lots of people with police officers questioning everyone. So we backed up into the elevator and went back to our room. Joe the receptionist/manager was lovely in the later morning along with the bartender from the restaurant. It was not the best experience and we do travel quite a bit.

The front desk was very rude and disrespectful when we asked question. The pool wasn’t heated, jacuzzi was broken. The worst experience that I have ever had at a hotel before

Nice people but hotel is just ok. Worth the money I guess.

No light in bathroom, dirty, no ice machine, terrible

Worst hotel ive ever been to. The restaurant attached to hotel smelled like straight piss. We get back from casino at 2am and there is a guy landscaping at 2 in the morning, there was honeless people all over the property. We go to get in one of our rooms only to find out they gave our room to someone else with our stuff inside. There were homeless people in all lobbies on each floor. The maids used walmart shopping carts. Everything about this hotel is a dumpster fire.

The overall appearance was kind of old and dingy. The elevators were not working well. The toilet in the room had trouble flushing and there were no extra blankets in the room. The water in the shower was strong but not very hot. The bar had a wonderfully friendly server but an awful smell. The free buffet in the morning was lukewarm by 7:45.

The pool was cold not heated like they stated, the pool room was freezing the heat didn’t work in there, the room wasn’t very clean, the hallways smelled like cigarettes although it was supposed to be smoke free, & then I went to give my children a bath & the water in the bathroom was barely luke warm. Very disappointed the clerk was rude when I tried to explain. Pretty had no care in the world.

No rags to wash my face asked guy at front desk they didn’t have no clean ones to give