Its ok

It was great. The front desk staff was helpful and polite. They didn’t seem bothered when guests had questions or needs. I was running late on the day I was to check out, and it was nice to not have someone at the door every 5 minutes seeing if I had left yet or not. I would definitely stay there again.

Excellent service and the room was so clean

The hotel was convenient for me. It is in a safe neighborhood. The carpet is the hallway was rather dingy and depressing. Overall, the price was reasonable for a no frills place.

The front desk person was extremely rude and could use some customer service training. She seemed bothered that I was even there. Then upon calling after I checked out to understand a $25 fee that appeared on my credit card, she rudely stated it was the pet fee (which I was not told about at check in) and then hung up on me. Also, the hotel had a weird smell (i think because of people cooking in their "in room" kitchens and not opening the windows. It was a little nauseating. Also the carpet in the room could use a good cleaning!

Expedia hotel blew it again. Arrived at hotel to find one of the two rooms we booked available and the other was closed for maintenance hence not available to us and on Thanksgiving night. Expedia and Hotels simply do not communicate. Don't book with Expedia unless you have low expectations. I vowed never to book with Expedia again based on a prior mess and took a leap of faith only to be disapointed. The person at the hotel was very nice however I had to seek out two rooms at a new hotel at 11:00 PM at night. I feel the hotel management should have called us and let us know about the issue prior to making the 3 hour drive only to find we were homeless for the night. Disappoint for Expedia and for the hotel. We went to a Holiday Inn Express nearby. Nice friendly staff, clean rooms, and where we had initially planned to stay with Holiday Inn anyway however the location and pricing was more attractive at Extended Stay America. Big let down for Thanksgiving. Thanks Extended Stay America...or in this case No Stay America!

Excellent customer service...great location and price...!!!

Located off the 5 freeway, which is convenient. The area is relatively quiet. We were able to check-in early after a long drive, so we appreciated the front desk's willingness to assist us during their lunch hour. Glad to have a simple breakfast and coffee bar. Overall, staff was friendly and cordial.

Comfortable, quiet and clean

Elevator was broken and we were put on 3rd floor. Breakfast food was gone by 9am even though it was served through 9:30. Only juice and coffee was left (and one very small chocolate muffin). Front desk seemed to be annoyed I asked if there was more.

Not a high end hotel but not crap either. It's a good value and in a good area. I don't like that you have to give a $100. deposit along with your payment up front. The free breakfast is useless.

Had a meeting in Downtown Sacramento and was only a 13 minute commute. Great access to the freeway...

Elevator wasn't working...

Everybody in the office was very polite. The room was very clean very quiet at night time. The young ladies at the office asked if I need anything.

There were tweakers in the parking lot partying the first night were there. The bed was as hard as a rock. Very uncomfortable. We would of been better off sleeping on the floor!

It was cool.

This was a good location that is easily accessible.

We understand that they don’t clean every 2 weeks but they said we can ask for new towels. Came back from a wedding at 10:30 to ask for some and the front desk guy told us the cut off time to exchange for new towels was at 10 om which was a lie. On the key holder it even says we can ask for at anytime. No one told us such thing when we checked in. Get your facts straight. We had to come down again to ask since my baby need new towels. Very inconvenient! Don’t take trash out for us either. We asked and they told us to go to trash room.

Check in staff was poor

Staff was ok, but room booked was sold out. For 300 a night, front desk said they’re not sure if I will get refunded since it’s booked through a third party. They have a handicap room instead. Ridiculous allowing third party booking, but not actually have accuracy of bookings. Do not recommend!!!

I didn’t find any restaurants nearby but there were some a short drive away.

very quiet and pleasant

Convenient to family event we attended, but pretty basic services. Expected more.

Room wasn't ready and we had to ask for shampoo from the front counter and get it ourselves. Not the first time I've had a bad experience at Extended Stay. Worst hotel chain I've ever stayed!

very sketchy and smelled like cigarettes and just straight up drirty never coming back

It's a place for a quick place to sleep, not much else. They keep all extras behind the front desk which I found odd. coffee machine, cups etc. Clean, Staff was kind and thorough.

Very convenient. The rooms very clean.

Was really nice person in the front desk Great location for us

Front desk personal were very helpful. When i needed anything they were there no problem. Morning coffee bar w/ muffins and enery bars as well. All in all nice place to stay . I recommend it. Manager is an awesome lady.... kudoos to her!

I booked a room then I cancel the room and they try to charge me $120 that is incorrect

This hotel was absolutely awful. Elk Grove should be ashamed to even keep this dump running. When I first checked in the room I was given reeked of meth. The front desk staff apologized for that and tried giving me another one on the same floor but this time she checked it first and came back with more apologies. I was then given a room on the second floor despite being told that I could be on the first. So much for that 10 point cleaning guarantee! They also failed that guarantee of breakfast and complimentary toiletries. There wasn’t shampoo when requested, there wasn’t coffee either mornings I was there, and there was not spoons for the oatmeal w/luke warm option. THEN when I tried extending my stay despite the quality of the facility, the front desk staff told me that she needed to walk through my room first, that it was policy, and told me that I withheld the fact that my pets were there and that I needed to pay an additional $200. She had an attitude, delayed me on taking my daughter to school and then proceeded to harass me upon my return even though I told her and had a note on the door to not disturb me because I had a work conference. The manager then came banging at the door, I requested a cart for my things and she said she could do that. She didn’t. The hotel attempted making unauthorized charges on my card on file. What a nightmare.

We stayed here for 3 days with my husband for a wedding at the old sugar mill. We were so close to our venue and conveniently next to the freeway so it was perfect. The area has a good couple of food options that are walkable so that was nice if needed. The parking was plenty and easy to go in and out. The hotel itself was very quiet and clean. The front desk lady that helped us out on 09/01/23 was wonderful. She was very kind and friendly I really liked her. The hotel room was bigger than i thought so that was nice. No complaints here, our stay was perfect for what we needed for the weekend :)