Property location and view from unit was excellent. But property itself had issues. By coincidence I had stayed in the same property a year ago. I had no idea about the unit number because they do not assign at the time of booking I noticed the issues I had pointed out year ago were still the same after one year that means nothing was taken care of the shower in second bathroom was not working had a very little flow. The sink in both bathrooms were not draining properly, and nothing had been taken care, we faced the same issues. I called for maintenance. The guy came but he said he could not fix it. It needs replacement. I called 45 times to get new towels and I was told somebody will bring but we stayed for four nights and no one came till we checked out. I don’t think that should be acceptable especially when the issue has been going on for one year.

Nice property, nice view Very bad customer service!

Too many rules for people staying in the property. think about simplifying them as I was confused and under tension when leaving. I was there for a business trip and I did not have a chance to read everything. I was not there for fun as life is busy at work.

Great apartment - well appointed throughout / killer view of Biscayne Bay and the City scape / nice deck and overall location to shopping, restaurants, walking / running / biking / parks etc. Will stay again.

The apartment was beautiful, no wifi tho, not as pristine clean as I expected

It was nice

Appalling check in and check out! Great staff in the gym! The certain staff in the pool area and the bar should not be in the hospitality business at all! I’ll think twice before staying here again!

My room was extremely hot my entire stay. My host was nowhere to be found after giving me the keys, and the maintenance guys never came to fix the problem.

The principal bed si old. The towells are old.

We really enjoyed the views, kitchen, and comfortable bed. The only issue was the lightening in the bedroom (it was flickering and eventually went out) and the water in the shower didn’t get as hot as we wouldn’t it to. But those little issues didn’t ruin our stay. We still loved it!! Thanks.

Excellent location, amenities, spacious appt and vibrant location with shops, restaurants and ample running possibilities.

If you rent from Expedia and you rent from this property, you will not get any of your money back. Even if the condition of the place that you were staying at is disgusting the toilet did not work throughout the whole stay. The bathroom walls were nasty. there were nasty pillows stains on the throw pillows and the couch had dry stains and the whole apartment needed to be fixed. When I try to receive my money back Expedia said they couldn’t help me and the property managers at the icon refuse to give me my money back. For future reference always book a fully refundable hotel.

It was terrible all the way. First of all it was a presidential suite where 5 people could stay. At the time of reservation it showed 2 full beds and 1 king bed. King bed was horrendous. The other two were twin beds. So no, 5 people could not stay unless the person was to crash at the sofa. Living room rug absolutely discoustingly dirty. They only accepted 4 people at the pool so why would you offer 5 people if one cannot enjoy the facilities? For $2100 dollars it was a scam.

I don’t like it rental owner are rude and no Wi-Fi

Most of the staff is rude and unhelpful. Check in was horrible. The phone number provided to notify of desired check in , no one answers o returns calls. I told the front desk I was having trouble reaching someone to meet for check in and they provided no assistance. Instead acting like it was a funny joke I couldn’t reach someone to check me in. I also left a package behind and the lost and found is completely off the hinge. I had my friend who was also staying at the Icon try and pick the package up. I had given my name and who the package is from along with my friends name to the lost and found department in advance. They did not bother to check ID and they gave her the wrong package. When I informed lost and found they were totally rude, took no responsibility and threatened to call the police of the package wasn’t returned. I asked to speak to the manager and was informed that this hostile man I had been dealing with was head of security. When I learned my friend had left the package in her room upon checkout that was not good enough. The threats continued. I would NEVER stay at the Icon again!

We went for the Spa. I was disappointed, but my girlfriend was happy. Beautiful middle-aged property, holding up well with lots of TLC.

It's so nice view,area and saiz of the apartment. The bad think is old furniture with low service.

I didn't like the reservation/check in process. You have to wait to check in with a "host" aka 3rd party and the condo front reception staff is extremely rude when you even ask them any questions. They don't like their jobs and it reflects badly. I thought I was waiting at the free cheese government line they way they were handling customers. The lady in front of me was upset and the employee helping her was like "I don't care". They were complaining about her right in front of me. That's such an unprofessional way to handle guests. That's already a bad start to my stay. They weren't nice or courteous. I had asked about checking in my bags so I can explore the hotel and for a phone charger. Their answers no, short and without any options. Basically like we don't care or want to help you, beat it type of attitude. It was really disgusting and one of the worst experiences I've had in a long time. I had to lung my suitcase around the hotel trying to explore which was very annoying after I was told by the host that I could check my bags in with the front. The place itself was standard nice condo building but don't expect any good treatment from the front staff or for them to help you with anything. To top it off, the A/C unit wasn't working and I could hear the airplanes coming in all night. Let's just say I wouldn't book the Icon Residences again. To be fair, the 3rd party keeps their units clean and the lady host who meet with me to check me in was nice.

Did everything on my end that I was asked to. (Completing the "Self Service Portal"). Sent an email to ask questions prior to my trip, still haven't got a response. Called after finding out that my initial flight down would be delayed 24 hours, talked to some guy, explained my situation and also told him I didn't have a cell phone. That's important, because it asks you to call your "host" (who's contact info I was never given) 10-15 minutes prior to arrival at the property, so they can meet you there. I was told, don't worry, just come to the lobby and we'll call your host from here. That was the complete opposite of what happened. When I got there to "check-in", I was told that it was a residence, not a hotel and you can't just check-in. I showed him what info I had, which included my Booking # I received from Icon Residences, to which the "manager" said, "That's not how it works, that (info) means nothing to me." He told me I'd have to call Expedia to get the name of my "host", to which I told him, "I don't have a cell phone, I told somebody that yesterday, when I called". Instead of offering me a phone to make that call, he made me feel like an idiot and dismissed me. With nowhere to go from there, I had to find somewhere else to stay on short notice, because clearly nothing was going to happen here with this so called "manager". I ended up staying at The Hampton Inn & Suites, which I highly recommend. This was the worst experience I've ever while travelling.

Location

I felt for the price the room should have been cleaner . There were little hairs everywhere . The shower is very hard to get into the water pressure was terrible and the water didn’t get very hot . Loved the views but that’s about it

Highly recommended

Nice place would stay there again

Great location. Check-in is not that easy. A little cold at night. An extra blanket would be nice.

location was great.

An absolute nightmare!!This place was a nightmare from the start, when we arrived there, Friday afternoon, it was a madhouse of crowd in the lobby.We had to text our “host” to meet us to be able to check in and be assigned our room. When we entered our room, it was filthy, absolutely disgusting!!!! The presidential suite looks like someone’s old and crusty apartment, they were broken tiles, dust and mildew on the vents. The couch and furniture was dirty, and there was filth everywhere. I did not even want to sit down. We immediately called Expedia to cancel our reservation because this clearly was not a four star residence. I have never felt so uncomfortable. When we went to the valet to check out our car, they told us that someone had picked up our car. This was absolutely impossible!!! Me and my husband were the only two, to check in and absolutely no one had authorization to pick up our car or knew that we were there. This valet attendant (Diana) says she knows the person who took the car and he was a frequent visitor to the hotel. She says he gave our name and room number but he did not have our valet ticket. We currently still have it! This hotel completely were doing an inside job, fraud, set up, and they gave away our expensive brand new Lamborghini. She basically just handed over the keys to a criminal. None of the staff was able to assist us in getting our car back. We called the police right away to file a theft report. The valet service & hotel employees are crooks

Great location for food and shopping. Close to bayside. Great customer relations.

Second time staying at this place and last time. This time the property was not as advertised- said ocean view- I even paid extra and instead we got buildings and pool view. The buildings reeks of marijuana, the stench enters apartment and the whole Apartment stinks, it’s quite also noisy.

everything was so nice tidy and very clean

Place is just dirty and in poor condition. Absolutely not worth it

Great location. Great amenities- pool, spa. A bit overpriced

Right in the middle of Brickell neighborhood