The floor is a laminated hardwood so not carpet. which I liked. But, it was so dirty! A nice thick layer of dust/debris. Thank goodness my family and I always pack slippers on our outings. Otherwise, our socks would have been destroyed. We had a booking for 3 queen beds so there were 6 of us. Plenty of towels but only half a roll of toilet paper. It said we could ask for housekeeping between 8am-3pm. So we had to buy toilet paper from the store since we arrived around 5pm. A room for 6 should have more tp than half a roll. The fan in the bathroom does not circulate at all. The steam from the showers of 6 people made a yellow condensation on the ceiling. Lastly, one of the lamps stopped working so we had to unscrew the light bulb to turn it off at night. It’s a touch lamp. That was a bit annoying. A few stains on the towels. You could feel the springs on each mattress. I just expected a little better experience for the price we paid for 2 nights. :(

Clean, quiet, convenient, great place and will definitely stay again.

Upon arrivial, there was a very strong chemical smell in our room that we could not remove by either airing out the room or mopping the laminate floors. The smell was making us sick and I was having an allergic response. It was extremely unpleasant and felt unsafe. There was nobody at the hotel office and the phone number provided for issues and emergencies went to an outgoing message with no way to leave a message. We contacted Hotels.com that night and they couldn't reach the hotel either. We were up until 3am literally crying in that room feeling trapped and uncomfortable. Even though we paid for 2 nights, we left as quickly as we could the following morning and stayed somewhere else. Lake Ridge Hotel is refusing to provide a refund and now we have to take legal action against this hotel and Expedia. I've never had an experience this bad at any other hotel.

Would never stay here again. I reserved a room with two queens, the one they gave us was a single king. The amount of noise you can hear from other guests in their rooms might as well have had them INSIDE. People in another room were arguing for hours throughout the night but there was absolutely nobody available to ensure other guests were protected. Could hear them walking around loudly, screaming at each other. It was a total nightmare stay!

Fridge froze yoghurt and milk. Heating was aceptable but it was only a small electrical space heater. Location was great.

The hotel provides minimum accommodation need and is not designed for comfort. The hotel has a relative good location and is one of the few hotels that provide single room for up to 6 people. This trip we stayed as a family of five over two night on a weekend in February. First, the checkin was smooth with contactless and smart lock. All procedures were done in advance to arrival so was convenient and easy. The room was a room with 3 Queen beds. The facilities was minimal and is NOT designed for six people. There is only a single table with two chairs in the room, one single sink and minimum sets of hangers in the room. Therefore, there was lack of space to place personal items and we ended up having to place many items on the floor, which does not seem ideally clean. The room is heated with one single space heater and control is far away from the heater so it doesn’t seem accurately control the heating of the room. Following one night of sleep, 5 out of six of us thought it was cold at night although the temp controls says 72F. We contacted the property via text but received no response over the course of our stay so that’s a zero for service. Noise is loud as you can hear neighbors walking and showing if you’re on the 1st floor. So. If one is looking for a place to “sleep” for large group, this could be a choice but expect the minimum. For the price you pay on the weekends, I’d find somewhere else that provides better amenity, and comfort.

Contactless check-in and check-out was so easy! No door key or card, just a code to put in the door which was so convenient . Location was great, walking distance to Heavenly Village. The room was large and comfy. Really the only issue was the floor was a little dirty (left our socks and feet dirty) and the toiletries (shampoo, conditioner, etc.) had already been opened/used.

I never heard from you guys as to our check in information. I called and called and there was no answer. So I had to call hotels.com 45 min after check in was supposed to happen not to mention 1hour and 45 after you said I was going to receive my check in information. Hotels.com tried to contact you and nothing. So they had to move us to a different hotel and charge me again. So I received a charge from you guys, which you should refund by the way. And a charge from the hotel we HAD to stay at because we were already in Lake Tahoe 5 hours away from home. Horrible experience, having to wait outside at a park in the cold for you guys to email me. And I have 2 little kids.