Good location

They ask for $100 deposit on check in day and on check out day I ask for my money back and they mentioned will get refunded by online banking, 2 weeks now and no money is been received

Everything, had kids games, heaps of couches to choose to sit on, smart tvs for movies in the reception area.

Nothing.

The price was amazing for my 3 children and myself, staff were friendly and very accommodating, location is awesome directly opposite the skyline gondolas, room was spotless, beds comfy, shower was amazing.

Rooms were nice , modern bathroom

Beds were so hard

Clean and comfortable

Need a mirror in main area. Bit whitewashed - a colourful picture on wall would be nice. No face cloth. Tea was cheap. No information book. No icebox in fridge. Just those little extras were missing.....

Customer service was on point The homely feel you get from when you walk in to when you leave

The room was functional. But it was clean, had all the basics and the shower was good. It was also close to the Skyline (well worth doing) and all the fast food outlets. If you just want to stay the night this hotel is fine - cheap and cheerful. Do not buy the breakfast option though!

Breakfast. It was a joke and we couldn’t eat it. The dish of food (?) we were eventually given included lukewarm warm chips!! We complained and did get our money back for this.

Location and cleaning

Awa hotel didn’t proper management they are not prompt response about any queries like i had any issues with in wifi connection in the room..i need to keep remanding to solve my queries about internet. Its take too long Other things about basics utility they never provide like other hotels, no water , used hand wash body wash,shampoo never refilled, no brush toothpaste in Washroom, no tissue I feel disappointed with this hotel If you coming from far and if you forgot necessary things, hotel don’t provide.

Very nice, clean rooms at a good price point. Staff were very helpful and tried their bast to make the stay nice.

A bit of work on breakfast menu (the staff tried but cooking isn't their forte, with a better menu this would be a nice little add on for the accommodation.)

Room was tidy and spacious for a family of four.

Limited parking.

I loved our overall stay at Awa hotel. Firstly, the price is very reasonable for a room that's very spacious, immaculately clean, and the interior design is modern. Secondly, their room amenities are full-packed and their receiving area has a pool table and massage chairs to enjoy. Lastly, we had a good time chatting away with the lovely and smart owner, who we call 'auntie', while we were enjoying the delicious food from their restaurant. I highly recommend Awa hotel - home away from home. 👍

Got upgraded for free. Young lady at reception was so kind. Room had a great view of gondolas. Very quiet. Second visit. Will be back again.

Nothing to mention here. Room is basic but had everything I needed.

Nice enough.

Beds were like rock, our backs took a week to recover. Bed covers don’t look like something that is washed or changed between guests? Could be wrong but not sure how they can be given the style.

Nothing

Everything. Rooms were filthy. At first they checked us into another guests room. So they moved us into another room which had filth everywhere. Blood and urine stains on bedsheets. Bathroom not cleaned, so we got moved again to a room which was no cleaner and a safe they was beeping all night from a low battery. A gentleman came to fix it who couldn’t speak a work of English, after his failing attempt to stop the beeping, he just left. Staff very unprofessional. So unfortunate. I wouldn’t recommend this Hotel to anyone. Also when I was seeking compensation or a discount for the immense stuff around the Hotel owner laughed in my face and walked off. So we got charged the full amount. WARNING for others. Avoid this place. Not worth it at any cost Booking.com please remove this host from your database

Well appointed room, bit small and wouldnt spend heaps of time in the room but had all we needed. We were right next to the elevator but didnt hear a sound through the night. Resteraunt and shop in the building. Good brochure stand full of local activities.

Friendly staff but they couldnt advise us on the tourist options, If you didnt have a car you would struggle, everything a bit far.

Location is great close everywhere especially right infront of the gondolas. Lovely view at night. Owner and reception were very accomodating and helpful thanks a lot we appreciate that. :) clean rooms :)

Location was the awesome close to skyline Gondola. Missed a tiny microwave or heating pan in the room. Massage chair was nice and cozy.

Could be better pillow set. and power cord for charging phone or laptop next to bed.

Clean.Good AC, nice bathroom.

Hard bed, no way to cook, tiny fridge. Bathroom smelly after flushing. No bedside lamps so only option to have full lights on all the time.

Perfect location to stay. Close to all Rotorua attractions and calm area. Rooms were super clean and looked to have been recently renovated.

It was fine for a couple of nights.

Would have preferred one bigger bed instead of two small doubles.

The place was great and near the cbd

Just the sheets, was not properly washed?? Hence, we requested for new once. Staff was able to accommodate our request.

Wir hatten ein schönes Zimmer mit eigenem Bad. Das Hotel ist sehr sauber und das Personal super nett. Da Hotel ist nagelneu. Ohne Auto ist das Hotel zu weit weg von der Innenstadt. Da waren wir aber selbst schuld, hatten das bei der Buchung nicht gelesen.

The location was very convenient. On the mainroad and very close to the Rotorua Skyline.

The customer service was poor. Careless when you bring things to their attention. Booked a room for 3 people, but only two towels and glasses/cups in the room.

Lage mit guter Erreichbarkeit der zwei Attraktiionen die uns wichtig waren: Skyline mit den Luges und der Zorb-Ball. Beide waren in der frühe schnell zu erreichen. Ebenfalls sehr praktisch: Das Hotel bei der üblichen Windrichtung so, dass man wenig vom Schwefelgeruch mitbekommt.

Good location and car park available

Clean bathroom but door hit on toilet and therefore inly opened half way. Room lacked decor and was more dorm like

Very clean and staff very friendly

cost and the fact it was so clean

not enough parking

The cleanliness was amazing.Great shower comfy bed quiet

Arrived early (1) check in time is 3 and were told our room was ready. We were informed we could check in at 2 free of charge however if we wanted to check in at 1 we had to pay an additional $20. Don’t understand how a 1 hour difference would make when our room was ready ! It isn’t like they give you a refund if you check out before the required time.

The staff. They tried very hard to please and be respectful and helpful . But they struggled with lack of staff.

The room wasn’t as described by Booking. Com . So who takes the blame?

From the lovely girls on a reception who couldn’t do enough for you and the bubbly owner. , our stay was great. Would stay again.

The weather haha

Was clean

Lounge area has no airconditioning or if there was, it was not turned on and this was during summer so it was hot. I had booked multiple Rooms for 4 different families but it took them around 2-3 hours to check us in as we were told they were understaffed. Hotel just opened but understaff is not an excuse and there was no manager available so we were waiting for so long not knowing when we can check in and it wasted half of our day meaning our itinerary was shot because of it. We were nit even offered anything at all and we have to ask for it and was only given soda for the wasted time. Was a very bad experience for us and there were also others who booked who waited longer than us but some guests were checked in first before us even though we were waiting longer. Also, the parking space is not enough for the guests