L’accueil mal organisé Service Client est très difficile et le service n’est pas cohérent avec le prix(qualité prix) Les chambres non disponible à l’Arriver des clients La chambre manque des équipements (bouilloire d’eau ,machine de café )….

The size of the room

we walked into the room and the sink was blocked. They never fixed it although we asked them many times to do so. The safety box was not working. we were given a small size room than we had reserved.

i liked the staff(cleaners and reception always had a smile). we asked reception a few questions and always had helpful answers.

The rooms were clean, very comfortable, and the staff was amazing. especially Bouchra from the reception who went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Marrakech and looking for the Marrakechi spirit.

N/A

Not much, but still: * The front desk employees (reception) try to do their job well. However, company rules and superiors seem to give them a hard time in providing service to the guests. * The bedsheets were clean and the bed slept well.

Don't go here! Be careful! * At booking.com you book with breakfast included. Later at the hotel they say breakfast is not included. * They do not allow you to stay OR they force you to book an extra room if your travel partner does not have a European passport. Technically, moroccan rules do not allow someone with a Moroccan passport to stay in the same room when travel / business partners are not married. THIS IS NOT STATED ON BOOKING, SO DO NOT BELIEVE IT. We spent a whole day and evening arguing, travelling to pick up the second passport, calling booking.com etc. * The pool is under construction so it cannot be used and the view is not as stated (i.e. construction fences) * The food (beef tajine) was overcooked, so we could not eat it with bread and our hands. * The prices on the menu differ from the prices charged. THIS IS NOT ALLOWED! * Used soap was found on the floor of the bathroom when entering the room; bathroom showed signs of previous use. Bad experience; will never go here again. I'm sorry.

Not much apart from the balcony.

Disgraceful, it took us 3 hours to check in..

Clean Good staff Calm

None

The place weas peacful and quiet. They had alot of swimming pools of different sections which were nice. Some of the staff were really nice and made you feel welcome. They managed to change our room as the telephone line was completely dead.

Some of the staff attitude has to change, its like askijg them questions or for help about a taxi is a burdern. I udnerstand arabic and french is the main 2 languages, but in any hotel where tourists are you need staff to be speaking english as well. The room never had an iron or kettle basic kind of things like these. The pictures you see of the room are way different in real life.