The property was very well kept and the staff were very accommodating. The location was also very convenient. I enjoyed everything about this hotel.

I have no negative comments. Everything was great.

The room was very spaceful and the staff is very friendly

Already upon arrival our room was not properly cleaned - with a couple of long black hairs in the shower - and despite our complaints no improvements were being made. The mentioned hair 'stayed' with us all 4 days! On top of that: the last day of our stay we came back late at night and it turned out our room was not cleaned at all. Lots of excuses were being made and we got a refund but how can this be possible in a so called 4 star luxury hotel... In the field of hygene there is a lot to be improved!

Don’t charge when ask for cutlery

Nothing

Right across the ROM and between two metro stations, I really liked the location, there is a very nice neighborhood 1 block away full of cool restaurants

Centrally located. Perfect for the purposes

The upgraded room was not an upgrade ! The fridge was not working and the extra space was nothing than a couple of extra squared feet

La chambre et le service Très bien placé

Dommage que le petit déjeuner ne soit pas prévu dans l’offre.

Amenities

Traffic but we realize it’s Toronto

Room was very clean and spacious. Staff was beyond friendly. We were only there one night and didn't really get to take advantage of all amenities but we will definitely book again.

This is just a personal preference but I found the bed to be a bit firm for my liking however my travel companion loved the firmness of the beds. Of course comfort is subjective! But for anyone considering booking I would say the beds are on the "firmer" side.