We arrived earlier than our check-in time. But to our surprise, we were accommodated with an available room.

Hmm? I can’t think of one!

None

Under construction- Internet didn’t work

Very expensive parking

Die Lage, nettes Personal, sehr sauber. Gute Frühstücksauswahl.

Zimmer zum Innenhof, schrecklicher Blick und lauterKlimaanlage.Dunkles Zimmer. Besteck beim Frühstück aus Plastik.

During all stay, the staff was welcoming, giving tips and interesting ways to visit Cleveland. Perfect location for visiting

all was fine

I was supposed to have two king beds, however i had the smallest room i have ever stayed in.

The updated rooms are awesome! The staff were very friendly, they were a text away if needed! The location was a great deal! There was a parking garage right around the corner for half the price of valet

The construction! 8am on a Saturday they started with the knocking, banging and drilling and it was like the walls were paper thin and we were on the 8th floor.

The new room was great, location was amazing

Construction!!!!!! The Hotel lobby was being redone, no where to sit, dust everywhere, noisy with drilling, workers all over the lobby.

Ease to getting checked in as we were exhausted.

Having to pay $42 for valet. Was there not parking garage nearby? Just curious

The location was convenient for us

There was a construction project update going on while we were there. Drywall dust was annoying. Anytime that I have stayed at a property that has a construction project we were told in advance, and most likely also offered a discount due to the inconvenience of the construction.

Location

Limited breakfast options, the rooms are old and not of Hilton standards.

Cost

It was dirty. There was a piece of gum under the mattress. The shampoo and conditioner containers and lotion had already been used. There was mold in the bathroom. There was construction and there was no discount for rhe dirt and inconvenience. The valet department is not there in the early morning (7:30 AM) and there's no number to call on your ticket, so you have to just wait until they get there. We called for extra blanket and sheet, and we had to go down to the front desk to get it. We were told that it was complimentary at the front desk for our convenience. They weren't brought to us.

The staff was excellent. Front desk attendant was one of the nicest I have met in all of my travels. Hotel was in a great location for a great price. There was a hold charged of $37 that was put back on your card when you checked out if you didn't use it in their sweet shop. Which ended up using some of it. Surprisingly their "sweet shop" was very affordable. Chips, candy, sodas, beer, and the like were all very cheap for a downtown hotel. Walking distance to Rocket Mortgage Fieldhouse and plenty of other sites. Overall, great stay. Very comfortable.

Parking is not free and there is a hold placed on your card for $37 without notice. Valet is available and there are public overnight parking garages.

Decent breakfast.

Only (expensive) valet parking on site, use available parking garages around instead.

Location was only plus

We got up charged 50$ more than what my receipt from booking.com said, I thought I had booked a room with a couch and fridge per pictures but I only got 2 beds. No fridge and I had a friend pumping and needed somewhere for her milk. NONE Of the outlets in the room worked, only the ones in the bathroom.

Everything was excellent. Customer service was excellent, pleasant and informative.

Valley a little expensive.

Breakfast was great, room was comfortable, location was excellent

It was in a perfect location. Beds were comfy.

Room smelled a little. No microwave. Had to go get shampoo,conditioner, and soap.Breakfast was a joke.

Location was great for walking to see a game, rock and roll hall of fame, and many bars and restaurants.

The breakfast wasn't the best I've ever had, but still good.

Staff , room , breakfast

Nothing

The location is in the heart of downtown. Valet parking is pricey but worth the cost for convenience. The front desk staff was very welcoming. The room was spacious, clean, and nicely decorated, and I had a great view of the city skyline.

There was no complimentary bottled water available.