Rooms very space full

Beautiful location.

Great location. Comfortable bed. Clean.

TV didn’t work. Bedside light wouldn’t work.

We loved the location and the staff.

Could have been cleaner. There were crumbs on the stove top Very large stain on the carpet. No coffee pot Dishwasher seemed to be an afterthought. Overall hotel needs some updates. Common areas were clean and breakfast was good and had exceptional staff. We did have a great time in Cleveland

The location of the hotel was perfect.

I had a confirmation for my booking. Unfortunately I was not able to check-in on my arrival. The receptionist couldn’t find my booking so I was forced out the hotel, which was quite bad since I had nowhere to go after traveling for approximately 21 hours. Luckily I was able to book a room at a hotel close by for a night. At the next morning I went back to the hotel. Another receptionist was then able to see my booking and I was able to check-in finally. Sadly, the toilet of my room was quite dirty. I stayed there for 5 nights but I had only once a room-clean service

Loved the location in the heart of downtown Cleveland! Also a full size kitchenette and the ability to connect our Netflix account was definitely a pleasant experience!

Couch and floors were so dirty we placed a sheet over the couch to sit on it. Bathroom sink drain slowly and all phones didn’t work in the room. My wife and I are not super picky, but cleanliness was a huge disappointment for this property.

very close to the location we were visiting

nothing

Location

We were told we would have parking and we did not! Have to park far away and walk to the hotel! Directions to our room were poor as well

locatie ruime kamer

kan wel een update gebruiken valet parking: duur en systeem werkte niet met ons nl nummer of email. Extra lang wachten op de auto de volgende dag

Disappointed in smell of room 302. TV was facing opposite the bed and if we turned it there was no picture. Bathroom toilet was loose from floor. Tub was dirty. Carpet had mildew smell. No view at all from windows. Long walk for us elderly from elevator.

They didn’t realize I prepaid for my stay and took my credit card and booked me twice for the room. It is still pending on my credit card account after reporting it to mgmt.

Customer service

Close to the concert

Drains clogged… we had a suite… out of shower products… coffee cups dirty… bill was to be $327.?? They charged me $500.00

The staff was amazing ! Everyone was so friendly ! The building and our room was beautiful!

Parking Our view

Location

Stayed here twice now and this last time was just too expensive. Maybe last time we just got a great deal. The valet parking is a scam, it’s all digital and they add a surcharge on top of the already pricey overnight fee, I think it was 40 bucks a night

It was close to the event we traveled to Cleveland for. The room was spacious and surprisingly quiet for the location.

Took the valet a while to bring our car on the day of departure.

Location. It is a beautiful hotel and it was super clean.

Does t have its own parking. Can do valet for 40 or 44. We found a parking garage within walking distance that was just 25.

Close to everything. Can walk to a lot of places and the staff is very friendly and helpful.

Wished breakfast was a little later.

The room was very clean, the free bfast was the best we ever had at a hotel, the hotel was located in walking distance from restaurants and Rocket Mortgage field to our Venue

The parking was valet only wish it was self park in and out, but overall it was ok

We didn’t have breakfast at the hotel

Only had decaffeinated coffee in room. Needed my morning caffeine. 😊

The staff were all incredibly friendly and the building was beautiful. Centrally located to so much the city has to offer. The bar and other common areas had a luxury feel to them and everything was so nice and CLEAN!

Only 2 complaints: when paying for a hotel room, parking should always be included, in my opinion. $40.00 a day to park when we've already paid to use the facility is pretty steep. Also, my husband had to repair the toilet at 3 am when he used the bathroom only to find that the toilet had been continuously running and the flush mechanism was broken. Thankfully he's a handy guy and it was a simple fix!

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Staff helps for everything, hotel is realy comfortable and the location is good

Great location near all 3 sports venues (walking distance), Large comfortable rooms with full kitchen {no oven)

The convenience for what we were there for

Ran out of food at breakfast

Everyone was so pleasant and helpful during our stay. We loved the location: we were there for the Beach Boy's concert at Jacob's Pavillion and the front desk recommended a driver for us. That driver and his partner went over and beyond the call of duty. Returning to the hotel, our driver was stuck in traffic for 45 minutes before we could make contact, yet he only charged $20! We tipped him $50 - he earned it! And he didn't say phooey and abandon us. And the concert was great! So our hotel stay was the cream for our coffee, so to speak! The rooms were so quiet also. The hotel was filled with Toronto Blue Jays fans (they won) who were VERY POLITE and NOT PARTYING in the hotel after 10:00 pm! We were only here for 24 hours and it was a terrific visit all round. The people. Your people made our stay extra special.

Oddly enough, the one thing we missed was a second trash can (one for the living room and one for the bathroom). We made do though. It is an older property, so we can't compare the facility to less old Residence Inns where we usually stay. We knew what we were going to have bc we stayed here for another wonderful weekend in 2018 with our daughter and her husband. Given that the price was less than other name brand hotels in the area during our stay, this somewhat made up for the age. (REMEMBER: IT'S THE PEOPLE. YOUR PEOPLE WHO MADE THE DIFFERENCE AND WE WILL BE BACK!)