One of bed lining has mold stain, heater didn’t work so gor frozen all night, phone in the room wasn’t working, staff was rude

Location

Beds were to soft.... Didn't sleep much, two cockroaches in the bathroom and two that I seen in the bedroom. The smell of the room was bad, had to leave the door open for awhile.

EVERYTHING!!!

allow smoking. Location of room.

Bugs

The front desk lady was sweet.

There was no AC in Phoenix, AZ with no prospect of repair.

I like the location & price. Security did an amazing job at night

We woke up to a woman crying outside our room & watched man climb thru a window around 5am & no fridge or microwave in the room

I guess the best was walking away. I reserved a double queen. paid in advance. on arrival all she had was a smoking king and there were 3 of us (daughter and son in law). There were several at the desk apparently trying to get a room. Several men loitering outside. very rough area. close to freeway but bad area (I had no idea). Asked for a rollaway. none. didn't offer to help us find a room elsewhere. It was 10 pm. she refunded my money, said would be 5-7 working days and we left. We ended up returning 70 miles to our house and resumed trip next day after one more futile attempt at a room (same thing happened. Drury took my card to hold a room at Wyndham. Arrived and all they had was a king.) desk clerk wasn't overly friendly but she had a mob at the counter.

everything. I will say this: I had an email from Motel 6 corporate who seemed to care much more about my concerns and lack of a room than the motel staff themselves. I booked through Booking.com

Everything was clean no outside noise.

They got mixed up with our rooms. They got us a room that someone already booked and that guy came in started getting after me and my girlfriend. But I went to the front desk They gave us another room. No problem quick and easy.

nothing

The rooms smelled bad, bath tub was nasty just wasn't cleaned properly