Clean and Peaceful

Not enough restaurants

The property was wonderful and clean. Staff was very friendly. I loved that it was in the center off shopping and restaurants.

Near Lenox mall. No wait for elevators. Center of Buckhead. Great personal.

Oldish facilities, recently remodeled? Expensive parking.

EVERYTHING! Everyone was so nice and helpful! Everything was neat and clean! Valet staff was AMAZING! Close by everything. Attached to the mall! 10/10. Staying here again.

No complaints!

The room had a perfect view of downtown Atlanta, the bed was comfortable and I was able to sleep well. Location was perfect and close to most of the things we wanted to do in the Atlanta area.

Housekeeping had taken a long pillow out of the room after day one that I enjoyed lounging on and watching television.

Great time away. Staff was so welcoming. Couldn’t have been better

Nothing

I love the staff especially the valet Stephen is always ANAZING an the valet supervisor an also the one with the dreads on night shift he gave me so great places to visit

The food from room services

Could not control room temperature

Beautiful, unique property

Everything was to my liking

Stuff was rude

The most beautiful view and the staff

The price 😬😬😬

Staff was super friendly

The service here is excellent. Housekeeping and the staff in the restaurant save this place. Good location but far from the airport. This place felt more like a business hotel and not a 5 star hotel.

We had an unexpected stay here after our flight was cancelled due to bad weather. We chose the JW after reading it had 24 -hour room service. Since we arrived close to midnight, our family was tired and ready to relax. However upon check-in the front desk informed us that room service was not 24 hours. The overall facilities were bare and sparse in terms of options. For example, the bar in the lobby does not open till 5:00 pm. Not what we consider a 5 star hotel.

Location and views

Demanded for extra bed sheet but no one came to attend despite telling me they will bring it

The staff upon arrival including the valet was pleasant, accommodating in everyway. It needs a little more detail in cleaning but overall it was good.

a little cleaner on the furniture inside the rooms, would help.

The rooms are very spacious, clean and modern. The area is very fancy and hotel was as well.

The pool area did not have enough seating, and kids were running around unattended. Also the breakfast was super pricey ($45) a person!

The room was a very nice size and the bathroom was modern. We had a very nice experience checking in. Also, Friday and Saturday evening there were snacks and iced tea in the lobby. That was a really nice touch. The valet team were all amazing and the hospitality staff very helpful.

The pillows were oddly shaped and not very comfortable. The toilet paper roll was so close to the toilet, it nearly pushed up against my leg when sitting on the toilet.

Staff.

Not very clean in room. Very dirty coffee machine. Expired creamers. Old coffee pods. No hand soap. Shower not fully clean. King room is very small. Definitely not a luxury accommodation