Breakfast was OK...selections were somewhat limited

Access to hotel was Byzantine due to location on Airport grounds

the staff are lovely and the location is fantastic

I was moved from Fairfield to a Country Inn on Henrietta due to a water leak. I had to drive out there at 1:30am. the room was horrible—dirty, stained sheets, ceilings is horrible shape etc. difficulty getting to sleep because I was very uncomfortable in this space. I will respond with photos directly to Booking, Fairfield & Country Inns. I paid $450+ for this horrible experience and am so dissatisfied I can barely contain myself—-and as experienced 75year old solo traveler, I have never ever experienced such a horrifying night. I seriously want my money back. and please, no excuses. the normal cost for this room would have been under $200 at Fairfield. the value at Country Inns is certainly lower, and they could not have put me in a more horrible room. I was exhausted and was extremely polite to everyone. but I do put up a good face while seething. FYI I was staying overnight in Rochester to visit my daughter and son-in-law in Corning (and waiting for my son and daughter-in-law who took the red-eye.)who were in a near fatal accident in a truck on Veterans Day and this is my first time seeing them since she was in a coma in ICU at Strong Hospital. she has not been strong enough for visitors due to extensive injuries and severe brain trauma. I didn’t deserve to be treated like cattle in your hands. Bitter? Angry? You bet. And I am the most positive, nice person… so sorry you brought out the worst in me.

see above

proximity to airport

too expensive - price surcharge for weekend was excessive . there was a mini bottle of lotion half full which is unhygienic and no other fresh supplies. the shampoo dispenser was broken, as was the plug in the bath which for $700 a night is not expected. staff were friendly but took a long time to check in.

Clean, comfortable, excellent desk staff, and the best proximity to ROC.

N/A

interior was fine

sidewalk from Fairfield to airport covered inICE and snow both on Thursday when I had to walk between Fairfield and airport and the same was true on Friday

No sign stating where way to follow airport road

It’s in the airport. no further than walking from the parking garage!