Beautiful decoration of the room and property!

Clean and updated Lobby. Staff was very friendly.

Room was very clean and comfortable

Didn’t like the bathroom sink outside of the shower area. Would prefer it to be enclosed by a door

Bed, room, staff

We loved the Bistro staff and actually still go their to visit them Eva is an absolute asset

The pool was being cleaned and not accessible

Stayed there a few weeks ago with 2 rooms for 5 days to drop off my daughter to art camp...first time to stay in courtyard in this area and it went ok. Then came back yesterday to pick up my daughter and booked room for one night. I drove to hotel straight from airport around 11:45am to make sure no surprises. A lady name Nichol told me no worry and everything will be ready by the time I go back. After picking up my daughter after her final orchestra in the evening we went back to hotel and two different ladies at front told me all rooms were out and their manager picked me and sent us to best western "for free night". When I told them my earlier stopping by and confirmation from Nichole ...the manager on duty told me she doesnt know nothing with a cold face. And I asked why me and she said may be because of my lower status(?!!) SERIOUSLY? ! This is how your employees get trained to handle customers?? I travel around world and stay in many hotels each year..this disappointing experience is rare to find. Plus...not even a single sorry throughout the entire communication...should I thank you for screwing up my booking and then throw me into a cheap hotel 5 miles away "for free"??? Next year my daughter will be back to interlochen with friends again. We will avoid this hotel with friends.

Stayed there a few weeks ago with 2 rooms for 5 days to drop off my daughter to art camp...first time to stay in courtyard in this area and it went ok. Then came back yesterday to pick up my daughter and booked room for one night. I drove to hotel straight from airport around 11:45am to make sure no surprises. A lady name Nichol told me no worry and everything will be ready by the time I go back. After picking up my daughter after her final orchestra in the evening we went back to hotel and two different ladies at front told me all rooms were out and their manager picked me and sent us to best western "for free night". When I told them my earlier stopping by and confirmation from Nichole ...the manager on duty told me she doesnt know nothing with a cold face. And I asked why me and she said may be because of my lower status(?!!) SERIOUSLY? ! This is how your employees get trained to handle customers?? I travel around world and stay in many hotels each year..this disappointing experience is rare to find. Plus...not even a single sorry throughout the entire communication...should I thank you for screwing up my booking and then throw me into a cheap hotel 5 miles away "for free"??? Next year my daughter will be back to interlochen with friends again. We will avoid this hotel with friends.

Staff was very friendly.

The pool wasn't working so we had to make other plans for our Saturday. The hotel couldn't offer a discount because we booked through booking.com. This is the second time we had issues with a hotel and couldn't do anything to remedy the problem since we booked through this site. We will not use booking.com ever again.

We arrived on a Sunday and left the next Friday. In that time nothing in the room was cleaned! There was a statement to us that the room would not be cleaned for three days because of a "staff shortage". But no apology was made and no reduction in the room rates was made.