Nice rooms

Was a good location in the middle of town

Location

The room smelled like smoke even when we asked for a non smoking

The room with a kitchenette was nice. It was clean and the full size refrigerator would be nice on the event my stay was longer.

The door looked like it had been kicked in at some point and they made minimal provisions to repair it. Not a huge concern as we only used the room to sleep before heading back to Phoenix. They were only supposed to put a"temporary" $100 hold on my credit card. I questioned the actual physical charge on my account upon checkout. When I politely questioned the front desk, the ladies at the front were very short and snippy about it. After about a week, the charge was still there. I had to call again about the charge and in a rude tone was informed it would take several business days. My concern is what if I hadn't been checking my credit card balance/usage? How many others have been ripped off? I eventually got my credit back in the end. Way too much time and energy for something that could've easily been avoided and rectified much sooner. I won't stay there again.

The location

They didn't give me the room I reserved. An my room wasn't sweeped and cleaned you can tell their was hair everywhere.

Room cleanliness, road noise, mattress, tv

Room was remolded and just okay

The price was not worth the room. The hotel is old and they are remodeling so a lot of construction. Area has a lot of homeless people and trash all over property. Stairs were nasty and walk way was dirty and trash on it. The room was remolded but the bathroom door wouldn’t shut properly, broken and bathtub/shower was painted and the paint was peeling off it. It was a no smoking room with cigarette burn mark on bathtub. People in and out all night with parties.

Lots of space

There was a water leak in the bathroom. They just gave us towels to put on the water.didnt know where the wYet wascoming from.

Location is great for FMC travelers.

Housekeeping. I asked upon arrival and called two more times on different days for housekeeping to sweep/mop floors (remodeling is currently being done on all the rooms and my new hotel room has dirt, cement, grit on the floors. Our feet get very dirty and we had to put a towel between the beds to wipe our feet before getting into bed) housekeeping never came. If u want towels for your room, you have to hunt housekeeping down to get them or go to the front office. When we asked for more towels, we asked housekeeping why they haven’t cleaned our room (explained how we requested housekeeping 3 separate days) we were told that the owner is supposed to the clean rooms. I’m a regular traveler at this location. This hotel is the cheapest regarding having a kitchen to cook food for anyone looking to stay a week or longer. Other hotels are way too expensive. I like that they allow pets. I just recently returned from Phoenix last Tuesday and was informed that they just started a new policy of 100 deposit if u stay less a week and 200 if u stay for a week or longer. I definitely cannot afford this new deposit policy. Don’t know what to do now.