I enjoyed everything about my stay here. The location was great. The family activities are really worth while.

The closed caption did not work on either tv and my deaf daughter needed it. The manager came himself and worked for a long time and eventually fixed it! Thanks!

We didn't like having to go to the end of the hall to use the microwave.

The water park was the perfect size for my 8 & 3 year olds - not too big, not too small. The pizza was absolutely delicious and a good price. The treats bakery was yummy, too. They had lots of fun things to check out right in the hotel, but it was a small enough property to not be too crowded.

At the time of our stay, there was only one working elevator and it had suspicious issues of its own. We ended up using the stairs a lot, once we found them.

Waterpark was nice and location is good.

Only one elevator worked in both buildings. No complimentary items at all, had to pay for everything. Not even coffee in the room. Had an ok stay but will not be going back.

Water area and shops

The view and the curtains in the room stopped the AC from flowing through room , but had to keep curtains closed so other rooms could not see in.

Very clean, professional and friendly staff

The size of Everything pictured in advertising is incredibly deceiving

Friendly staff and lots of great fun for kids!

The air conditioning in the room did not get very cool.

Beds were hard. Air conditioning didn’t work and they did partial refund or future credit

The property had several things for children to do.

We planned a last minute trip so the two hotels we usually stay at were booked, we were excited when we saw that this hotel had availability. You can tell that they used low-quality items for many of the items inside the room. The sheets were thin and scratchy. The sheets on the children beds were both flat sheets which kept coming off anytime the children move in the bed. The pool is very small next to the slides, the hotel has two buildings but the pool was smaller than most neighborhood pools and was extremely crowded making swimming impossible.

Water park and activities

No indoor pool or hot tub. The keys stopped on our 2 day

Water park, location , cleanliness,

Costumer service , they are not friendly, also no cofee machine.

They swimming pool

Room wasn’t clean,wasn’t up to date like on the picture

We didn't get to swim because of family having issues in the room but the staff wad friendly is all I can say other Than that we didn't get to do things that they had because of this issue

Everyone in the room was sick when in the room 2 of us had to go to the doctor and we did not have insurance everytime we would get out of the room we were fine but in the room or 7 month old just coughed all night and couldn't sleep but when we put her outside she slept and didn't cough when out of the hotel don't think carpet in room is clean or there is a mold issue We had to leave a day early because we didn't want the baby to have to deal with another night seemed to get worse each time we put her in there I would love someone to call me regarding this matter I went for a business trip and took the family but I feel that we should get 1 day back due to this. We couldn't go to dollywood adventure park because of them getting sick I think crediting one day back is fair iam a business owner myself and I believe in fair and honest service please fell free to call me 2259548900 I think they need that room checked the ac didn't work right when it was running the coughing got worse but when it was off the room got hot the couch carpet or beds have some type of bacteria

Location

They are charging $15 per person for breakfast now when it was free. The kid’s water park needs a lot of repairs done.

Location

Not clean; they placed loud music from9-10 pm- couldn’t rest; fire alarm went off all day so we couldn’t use the room due to new building being added on; and when we booked it- it t said free cancellation and we atomically got notification from the hotel there were no cancellation and then there was a $100 per day charge to our room just in case we bought coffee, breakfast, or any other activities they had going on. Which I think we should have been told in advance (which you are to get back when checked out). No coffee maker nor microwave. Reconstruction was very loud as well

The hotel was very clean

Didn’t like that it is a cashless hotel. It rain a lot on our stay and the pool was closed down a lot. Wish they had a indoor pool also.

we have stayed here several times and have always had a good time. There was a lot of work being done and that is understandable with the additional work being done

They have taken the coffee maker out of the room and the microwave also… this is quite an inconvenience. I travel with 2 small grandchildren and I will not leave them in a room by their selves to go get coffee in another building. Also the microwave is needed the heat up food later in the day after they have been swimming. I’m not real pleased about not accepting cash either, putting a 3.00 charge on a credit card for a coffee is just not worth it. We have stayed here many times and always enjoyed it…….. please change your mind on the coffee maker and microwave.

Activities for kids was great. Staff helpful and friendly.

Air was noisy and did not work well. Breakfast was not good. Bland food

Great Location

Walking to the main building to use some of the amenities during bad weather. A covered walkway would be ideal.

The arcade, my grandkids enjoyed that

Beds were not comfortable at all. Internet didn't work!

The room & bathroom was spacious..The pillows were great. Had a sitting room with its own TV . That was wonderful for the kids but even though there were 2 remotes for 2 TV 1 would change both TV's at the same time lol. We did 2 separate rooms also.

The price of 2 rooms wasn't worth it we felt. I don't see us staying here again Frig didn't keep our leftover food cold. Air conditioner never got cold even on 61 degrees. There was NO indoor pool. Life guards keep changing rule Abt grandkids height & who could ride together on the tubes. Pool was NOT heated like they told us. ALL other activities & rock climbing was different prices So NOTHING was included in your hotel price but the pool. Was definitely disappointed ☹️.

Enough room to sleep six people 😴 The pools,slides, and activities ❤️

nice pool area with plenty to do with the grandkids.

The room was really clean. The workers was very nice. I the local. The pool was a good size.

This is a super fun place to stay if you have kids. Everything you need is right there or very close by!

The booking site I used said a continental breakfast was included but wasn't.