Great

Well Maintain

Friendly staff, easy check in and out. Clean and comfortable room. Excellent shuttle service.

The back door stays open all night, which is a bit of a safety concern.

We liked being on the 5th floor, at the end of the hallway, we liked the view from the window, hearing the rain storm and having a refrigerator.

Not having a microwave and there was not enough sugar in the room when we made our coffee.

Comfy bed

The in room hvac was really loud

I really like the hotel.

The only issue was my child and grandkid walking down the halls and the halls were reeking of marijuana. It was so bad i sprayed perfume when we had to leave the room.

Desk and shuttle staff were great!

Location, cleanliness and friendly/helpful staff.

Very noisy and very bad odor.

I paid extra for my wife to have access to the concierge floor or room on the top floor. It was basically shut down when she arrived.

I have stayed here several times. After driving 14 hours from Florida I was told I had to pay $15 a night for my three night stay. I had to stand outside in cold weather and download your stupid app and Pay $45 or get towed. What a way to treat a repeat customer! Not planning to stay at the Westin again. I got back to my room and was getting ready to go to sleep when high school children started playing a game of knocking on doors and running away. I called the front desk and was told they could move me to another room. I said I was getting ready for bed. Please do something about the people doing this. I put a do not disturb hanger on my door. I woke up at 6:00 a.m. to find a note that was shoved under my door saying that since I had a do not disturb note on my door my room would not be made up. I later saw the cleaner I. The hallway and asked if she could come and clean our room later. We had just gotten back from downtown. She said no and just handed me towels. The parking issue is what really bothered me. I won’t be using your hotel again. I would rather pay more than have to deal with this. It seems like the management is turning cheap charging for every little thing like they do in Europe. I will be staying at a nicer hotel next time. I have stayed here several time in the past. Previously I would have rated this hotel as average. After the parking issue and management not adequately addressing pranksters in the hallway, I will gladly pay for a nicer place to stay.

The property was beautiful and clean.

The heat in the room did not work properly to the point I had one heat!!!!

Eh tudo muito Limpo, excelente bom gosto e os funcionários são muito educados

O fato da piscina estar fechada e quando eu liguei pra informação disseram poder usar, mas isso não foi um problema, só gostaria de ter aproveitado a piscina quente nesse momento, mas entendo ☺️

Great beds, quiet rooms and helpful staff.

Pool was closed and few food options nearby if you didn't want the hotel options

Clean and spacious, perfect for the night before a flight out of BWI. Super close to the airport.

Nothing...it was great for the short time we were there!

My room was absolutely comfortable, from the excellent bed giving me the greatest nap on friday evening til I stepped out on the town. Were not gonna stop there, that shower with the square shower head, so soothing after being out all day at the Capitol Jazz Festival. Where did you all purchase the decor in the room, I fell in love with the tripod lamp (I really wanna know where I can purchase that, seriously). The staff was on point...

Only on Saturday night, one elevator was working. I understand you all were busy 2 weddings....

The bed box spring was dirty and the bed was not comfortable, it felt old and it sagged in some places.

Suitable Hotel for 1 night stay prior to flying out of BWI. The front desk staff were helpful for a variety of questions, including leaving our car there for 8 days.

The room

Menu need more option....6 days no rice available in the restaurant except forbidden rice

Updated

Floors of bathroom were dirty

The whole staff from the shuttle driver, Front desk clerk, bartender and restaurant staff. Everyone was so nice, kind and very helpful in answering all my many questions. They also recommended other restaurants in the area. I LOVED the breakfast buffet during the week day..Omlettes were Amazing! I will definitely come back to The Westin Baltimore Washington Airport Hotel again. Top notch all throughout the hotel.

No complaints

They need better food options, too expensive

Cleanliness, beautifully decorated.

Location was remote. A lot of twisting, winding, dark roads to get there. There was only one small set of shampoo, conditioner and lotion and bar of soap in the bathroom.

I m still waiting on refund would of loved to have stayed here 🙁

I m still waiting on refund would of loved to have stayed here 🙁

The breakfast was decent but needs more variety. The beds were comfy and rooms were sound proof given the location.

The pillows were not comfortable at all! They were flat and provided little to no comfort. The pool had too much chlorine in it, it ruined my partners bathing suit. The phones in the bedroom were down, we couldn’t call the front desk from the room. Room service was okay, I disliked the fact that you had to ask to the front desk to have your room cleaned instead of it being cleaned when you weren’t there.

Breakfast could had been better. My husband and myself don’t eat pork or beef.. they didnt have anything Turkey to serve us so we only had eggs & potatoes. I think you should atleast offer one of each . One turkey product nd one beef or pork product.

Everything was ok

I loved the room the staff and the pool everything was perfect will definitely book again

The menu for room service needs more options but besides that my stay was amazing

Wonderful sitting area around the hotel.

Same as above

Clean room, good shower

Neighbors in next room loud and tried to enter room through connecting door. For the price of the room, it's insulting to charge for parking.

Good location.

The room overall was not great, only 4 pillows no extra in the closet. All pillows were very thin and not comfortable, felt old. I had to ask the front desk for more by calling with my cellphone, room phone was not working and there was no remote for the TV. The AC was very loud and did not cool the room enough. Iron in the closet is old and had a large stain that stained a white shirt I had to iron. Felt like I had to constantly call for different reasons and when I called to make the front desk aware, they were rude. When staying at a Hotel the expectation is to have everything you need and to be very comfortable, did not feel this way, it was more like what else is going to be wrong here.

The roon was clean, and the hotel itself was really nice.

What I didn't like is booking didn't say that you have to pay 15.00 a day for parking which is ridiculous. Why do u have to pay for parking when there are plenty of parking spaces.