Nice staff and reasonable service

No house keeping in one day Soap, shower cap and body lotion were not automatically provided. We have to ask to get them. The borrowed umbrellas were broken. Someone should check and repair them before giving to customers

The location was great and the restaurant was perfect

The property was fine. However, the Bathroom was in need of an update.

The view was beautiful at night.

The beds were uncomfortable. The room was clean, but the style seemed to be very dated. The bathroom was toilet was too low and looked like a public toilet.

The valet was attentive, the front desk staff were also attentive.

1- Our reservation (made in advance) was given to another guest, so we did not get a Harbor View, we got a view of a brick wall. We were supposed to a refund for the error, but never received any credit from the Hyatt after promised by the front desk. 2 - In our room after we checked in was a used hairy bar of soap in the shower, and it was not cleaned. 3 - Every night in the middle of the night attempts were made to charge our AMEX card hundred of dollars, which I had to flag right away, notified the front desk, and I was told that "it happens sometimes" it's an accounting error. "I'll bring up your concerns to finance department. 4 - There are signs all over relative to a rooftop bar, (with a special elevator) that doesn't exist.

The staff were very friendly and helpful

The room was out dated very small lighting was dim There was hair in the towels dirt was on the tails no hand sanitizer as it stated it would be some

The location was excellent. Close to a lot of attractions downtown

They charge you to park ($45) in the parking garage. This was not explained to me at check in. Our room key did not work when we to go to our room after exploring downtown. It took 3 trips to the front desk and eventually after waiting on security for about 45 mins, we finally got in our room. The sensor in the door was bad.

Clean and close to the city center

Lack of amenities such as water kettle, broken and old fashion hair dryer

Staff was very hospitalable and friendly. Management can learn something from them.

Indicated to the hotel that we would have a 8pm to 9pm arrival time. Management gave up our Inner harbor view room to other guests.