The property was fine

The customer service was awful. Booking. com had already taken my payment but clerk insisted that they didn’t. I called trying to resolve and I got the run around still haven’t got my payment charged back yet. The clerk and manager said I was lying to them and sent me a cancellation form with there name on it. All I know is I was charged first by booking.com and then they charged me over 991 dollars and some change! What a ripoff! I would not recommend to anyone. I will never go back there. They are very disrespectful to their customers whenever you question them! BUYERS BEWARE OF THEM CHARGING YOU TWICE!

Location

The room ( villa) was dirty , floors, microwave, fridge, toilet, zinc and mattress were dirty

The people at the front desk where very helpful with all our questions

The restroom was dirty the TV did not work the a/c did not cool very well

I liked that the hotel was close to beach and everything that we had planned for our family vacation.

I didn't like that our room was only cleaned 1 time in our stay. And we had to continuously ask for towels and toilet paper. There was always an excuse as to why things were not getting done and we had to take put our own trash.

Very friendly staff. And good breakfast!

Beds were over used. And the shower didn't seem cleaned. The microwave and bed side lights were broken.

The rooms and property seemed newly renovated which was nice to see.

Everything was good.

The breakfast was fine but maybe think of including lactose free milks for those who have a dairy intolerance.

That about 2 in the morning a group of college aged guests came into the parking area yelling, cursing, blaring music to the point our room shook for a moment. It was completely disrespectful to other guests especially those traveling with young chidren.