Its clean the rooms are nice they serve a good breakfast the employees are really nice great price.

Everything was good

Nice staff

Unclean

I liked the bed, it's very comfortable, I always ask for extra pillows. The room is nice. And very clean. The housekeeper is so nice the one that starts at 9am. I come there often every month or every 3 weeks.

Room 407 I don't ever want And room 225 I had on Oct 31st-Nov 2nd I don't like the TV kept on messing up saying no signal I was.missing one of my favorite shows it kept going in and out. And by me coming so often I don't understand Why I can't check in at 10:30am sometimes? I be in Mason for work and sometimes I need to check in early. I know yall should have a king room available around that time. Yall accommodate me acouple of before with no problem. I know the check in time But when I call a day or 2 before my arrival day the front desk person always tell me I can check in at 10:30am that will be no problem Ms Cheryl. They tell me they will make a note of it. But when I get there that Black African man always get smart with me saying we'll they should not have told you that I was so disappointed, I don't deserve to be treated like that. I come there often you can check. I will be making reservations soon and I will need to check in at 10:30am. This is the hotel I will always stay.at. I love this.hotel.

Close to kings island

Bedbugs. Told the staff and they didn’t seem surprised. Got switched to a bug free room. When we checked out we were talking to the front seat lady about it more and she was rude and accused my mom of mocking her and tried to say we were lying about the bugs even though when we found them we brought one down in a plastic cup. Will never go back here and would suggest no one go here because there’s a chance you will have them in your room and no one wants to have to worry about taking those home with them. Also the booking site said it would be $218 after taxes and they charged me $250 so they are stealing your money too.

The indoor pool and hot tub

The partiers staying next door

Location was convenient to Kings Island. Staff were friendly. Breakfast was great.

Sheets were dirty. Mold growing on ceiling in shower and window curtains.

Location was great. Only 10 minutes from Kings Island.

Room was not that clean, our room didn’t get cleaned at all during our 3 night stay. So we had nowhere for our trash or dirty towels. Pool was not clean & hot tub had a nasty smell. Bedding was stained, pillows were flat, AC didn’t work well so room was muggy. Wouldn’t stay here again. Breakfast was not that great, very bland food.

Michael was great. Made me and everyone else feel special. He remembered something about everyone. Love, I was on the first floor, so I didn't have to wait for the elevator. Coffee was available all day Breakfast smelled delicious.

The refrigerator in 103 needs to be looked at. Loud at tines.