The cleaninest, it even smelled clean.

They are on the Cleveland clinic campus. They have a shuttle that knows where to take you for your visits. A nice bar and restaurant is available with accommodating menu and hours. Staff is nice and they will store your luggage after check out so you can go to your appointments

Their valet service is expensive and it’s required since there are only three parking places that don’t cost $25 a day

too many wait time for valet parking 

too many wait times for valet parking

went to plug in the light by the bed and the cord was VERY STICKY along with the base of the light. The shower had dirt all over the bottom

Staff was great!!! Bed was so comfy!

Nothing

The staff were eating food off peoples plates and had no gloves on no one could get drinks because there was no bartender. No one could get anything other than a salad or a pizza because they said they were shorthanded and I saw several of them like I said eating food off of customers plates with no gloves on it was disgusting and I paid $222 and I couldn’t eat anything for dinner because I wouldn’t dare eat that disgusting food for the price you charge you are at least be able to run a restaurant staff was barely inside for food

Ok

Walk to hospital

Price

The bed an hotel was very clean comfortable an the food was great

Everything was beautiful

Location

Staffing food,drink,room cleanliness, room amenities,

location and access to Cleveland Clinic

the pillows are the worst

No breakfast was provided. Which I thought was pretty cheap for the cost of the room.

The food at the only restaurant available was expensive and not very good.

We always stay here for visits to Cleveland clinic. Clean and easy. And my daughter loves the pool!

The staff were amazing, very friendly and always ready to help!

The location

You had to pay for parking whether you valet 9r self parked and parking was three blocks away from hotel and you had to pay for breakfast which should of been free specially for the price of the room it didn't have any perks you had to pat for every little thing and it could of explained on the website that you had to pay 50 a night for deposit and the food was high and it wasn't a 5 star or four star meal I didn't like the surprise charges I like to know all the charges up front are room was originally 492 we got there and paid 719 so we left early to get money back I came there to go to the Cleveland clinic and thought about it being convenient that it wasn't that far from hotel but next time I will stay at a different hotel for more luxury satisfaction

it was spacious and had a pool.

very rude front desk people. very hard check in and check out even though I booked it and had the money. the staff at the restaurant however is very friendly and nice and carry on great conversations. also valet is 24.00 a night which is more then clevland clinic, my dad had heart surgury and he spent the first night there with me they also said there was no discount for pasients of clevland clinic.

The hotel stay was a present to my daughter and son-in-law after going to a play at the State Theatre. The check in went great and they had no problems. Room was nice.

Parking. He could not find where to park at the hotel easily, so they paid to valet.

very nice, clean, very friendly and helpful staff.

room didn’t have the info book in the desk.

Friendly staff, shuttle buses to and from the hospital.

I wasn’t made aware of “patient rate” which would have saved me $40 a night. Booking.com failed me there.