Service excellent. Room was exceptionally spacious. Very clean.

Nothing.

Everything was excellent. Friendly people. GREAT service. Will be coming back.

nothing

Clean pool

The front desk gave another guest our room and the key to it once we were already in the room. It was scary having someone try and open our door several times. If it wasn’t for the extra security lock they have they would have gotten in. That happened hours after we arrived. After that we were no longer comfortable.

Liked the convenience of having something on site

The ‘eggs’ did not seem to be real eggs by taste or texture

nothing

Upon arrival and inspection of room bed had stains and hair on sheets. Was given another room not much better. Checked out 5:30 in morning found different lodging

Staff was friendly, and the room was nice.

The floor in the room we stayed in were dirty, carpet needs shampooing.

We stayed two nights at the hotel in Burnet, TX so we could attend a friend's wedding. It was clean and comfortable. The king bed was outstanding -- so comfy and supportive. The shower was great, too! The cafe area was nice, and the food was delicious! All the staff were courteous and helpful, but I want especially to commend Anna and Ronda at the reception counter. Both of them were cheerful, friendly, and helpful. We felt like we'd known them for a long time. At check-in, the weather was severe with heavy rain and hail. The computers had gone down, but Ronda checked us in manually and made the process easy. At checkout, I had to wait about 20 minutes for a luggage cart to become available, but Anna and I chatted while she worked, and we had a nice visit. The Hispanic gentleman working in the cafe area was also cordial and helpful. All in all, it was a most pleasant experience!

My front desk employee was personable and sweet.

My mother’s room keys didn’t work twice when trying to get into room and room wasn’t cleaned when given keys. This happened to multiple people in my travel group. The lobby smelled of cat pee and although my room was “cleaned”, it was actually disgusting with pee and poop on toilet, sink gross with brown liquid and bedding old and frayed!