Our room was very large, with a great walk-in closet, nice size living room, comfortable king size bed, housekeeping came every day, and of course... great location!

When booking the room, it showed that there was a Keurig coffee pot. I called to confirm, and was told that it was not a Keurig, but a drip machine. When we got there, we saw neither. There was an electric tea kettle and instant coffee. I called down to the front desk, to voice my concern and was told "that's what you get!". We also had a broken bathroom shade (Not a big deal, but when you're paying a lot of money, it's annoying). I think my biggest concern was that we did see "questionable" people wandering around. I had to be careful getting on the elevator by myself.

Decor of room

Dated bathroom No vent fan Mold in bathroom and above AC

Quirky, interesting hotel. Advertised parking was not available for several hours. Bathroom was very dated (1950’s) and poorly lit. Breakfast option was vending machine quality.

Great location. Intensely “designed” - good reuse of an old building.

Very very comfortable bed with decent pillows. Very nicely decorated.

In the room, the Kleenex smelled like mildew. The room smelled fine so must be from storage area. Just awful. The linens felt damp. The air conditioning was awful. The elevators were roasting hot and the cocktail hour area had very poor functioning air.

Design and location

Bathroom

Great location and hôtel atmosphere

Front-Desk day staff was unpleasant and not welcoming. This is not acceptable in a 4* hôtel.

Nothing. Got there after a 7 hour drive at 1:30 and ran into an issue checking in.

It was amazing! Every little detail was pretty and eye catching!

The room was spacious, clean and comfortable!

The location and the amenities were very good.

The bathroom sink vestibule was so under lit that I had to shave elsewhere and my wife had to have the salon do her makeup. Also, the hallway carpeting on our floor was hideous.

The suite was very nice with truly separate bedroom and living room with sofa bed. The location was excellent -- right downtown but walkable to Brown University. The in-hotel restaurants and bar were good and fun.

Separate heating / cooling controls in the living room and bedroom would have been nice, but it wasn't a problem for us. The sofa bed could have been firmer

A well located, funky hotel. We had a junior suite which was very big, with two king beds. Great design and style, lovely perfume in the lobby and clean room.

It’s a shame the bathroom is outdated and small, and not in line with the room decor.

This is a unique beautiful hotel in an amazing central location in Providence. Everything was within walking distance, including great restaurants and bars. They even have a nice little rooftop patio open to guests. We'd stay again in a minute.

Be aware that the HVAC system is a little older, so when the city is hot, it has to work pretty hard. And, I've been stuck in a hotel elevator before so the elevators gave me a little anxiety.

Room nice Location good

Staff not helpful Had to ask to get room cleaned, 4:00pm

Location, spacious room

Bathroom a bit old Self Valet and nobody to help with luggage

Everything was special and staff was great too!

Stunning rooms with great features.

We stayed there when it was the Biltmore. The property still needs some upgrades — and the AC controls were way off their targets - but it was clean and nicely furnished!

Nice hotel in a central position

Overpriced. From a 4 star hotel with such prices I expect more employees and less self-service.

Comfort of rooms, shower was great. Staff was very good.

Parking charge overnight for $25 + the cost of the room and taxes will probably deter me from future stays