The hotel has charm, staff are lovely, rooms comfortable, and the breakfast is really great!

Staff welcoming, food very nice

The signage is hidden, you pass the hotel becuase the signage that you have reached the hotel is hidden. We could see signs leading to the hotel but when you reach the hotel the signage is by the wall which makes it difficult to see, especially because it was in the night. Please make it more visible

The garden, swimming pool and courtyard is beautiful.

The breakfast service was extremely poor with only 1 waiter. No robes in rooms. Towels were removed with cleaning and never replaced. Doors didn’t work properly. Worn and stained linen with tears in. No attention to detail. Unfriendly staff who minds providing 5 star service never mind walking the extra mile.

Location, breakfast, size of rooms and the court yard.

The bathroom, the shower looked like it had mould in it. We did not use it. On the pictures it looks like an old building but I’m not sure it actually is. Maybe did not feel completely genuine.

Gorgeous hotel in a great location, very safe and staff are super friendly.

The ambience was spot on and they catered for all my requests.

the Wi-Fi was a little slow , but they explained it was due to Loadshedding issues they are working.

Beautiful hotel with beautiful rooms. The beds are very comfortable. Rosebank is a great location. WiFi was great. Some staff were very helpful and friendly

Upon arrival there was a very loud beeping sound outside our room. We phoned 5 times! No response. Sound didn't stop. Terrible being ignored 5 times! Upon arrival there was no coffee in the room. Staff said they would bring. Nothing. Phoned the next morning. Nothing. They brought coffee 5 minutes before we had to leave for work. Shower was leaking. Old masking tape left on bathroom windows after last paint job. No robes as per room info. Rooms are most definitely not sound proof. We asked for a fire to be lit in the fire pit. Staff member shrugged and said the wood got wet. We make our own plan with the help of the security

beautiful property, well maintained gardens. staff are all professional, friendly and accommodating going out of their way to make you feel at home.

showers didn’t drain properly