nice clean rooms. comfortable beds and a great shower!

Total lack of professionalism.

the overall hotel is very nice, and offers a lot of amenities that we used.

i think the bedroom could be more rich... more details and more expensive looking.

location wide room valet parking

no bathrobes ?

The room was great

The drape had been partially pulled down and was left that way by the cleaning staff. We had to tell people at the front desk.

Food and service was awesome!

Bed was a little hard for me.

I woke up 6 in the morning because of strong sewage smell in my room, almost like someone filled the room with gas

Spacious room, water bottle and Rhett restaurant

Dirty carpet in hallway

Location, hotel itself was nice, restaurant was good and restaurant staff were good but that was it

Managers are entitled and rude (Olivia and Dan), we were supposed to get an employee discount but no one could agree on how to do it so we never got it (after the stay, I spoke to the Room Manager who said they "need to work on their discount procedure as it is inconsistent from property to property", staff at all levels failed to follow through. Asked for no feather pillows due to a severe allergy. It was in the computer, they didn't read it. Ordered a bday surprise for the room, I had to contact them three times because they would tell me it was coming at a certain time but it wouldn't show up. Got tired of sitting and waiting in the room so went to front desk and completely canceled it. Told my daughter about the surprise that never came and went out and did something else as a surprise bday thing. Got back to room and surprise was there...after I canceled it. I could go on but you get the idea. They just do what they want and don't care at all about the guests.

LOCATION! Friendly staff

Closet space

The location was great. we didn’t need to drive because everything was walking distance. Beds were comfortable. Housekeeper was very kind. At the restaurant the staff was friendly.

I took my family to stay two nights. I didn’t like the big noise that the doors made every time someone was getting out of their room specially early in the morning. the pool was too small.(I traveled with two teenagers) I guess I didn’t check the size of the pool before I booked the room. the other thing they didn’t explain to me was that the vouchers were to be use in the two days we stayed. The lady at the front desk just handed to us the 2 vouchers and just said you can use it and it’s one per room so we just used one thinking it was one voucher for the two days. only found out that we have one voucher for each day the day we were leaving so came back home with a $30 voucher in my wallet. it was my first time at that hotel so maybe that’s why I didn’t know but staff at the front desk can explain things with more details.

Our stay was great, the staff was great, the rooms and building were beautiful. We had some issues upon check-in, which took almost two hours. We had to switch rooms due to a very unfortunate event in the first room, but we were given drink tickets to compensate. The night was then pretty late for our baby and young child, but we made the best of it and ventured out. We do believe they should have more valet attendants as we were on our own in the pouring rain when we arrived. With that said, we will return and hope that the few kinks are ironed out. Again, gorgeous location and building-all staff were pleasant, helpful and fantastic.

The toilet problem in our room, long check-in, no valet help in pouring rain with young children.