JEN Singapore Tanglin by Shangri-La

We thoroughly enjoyed the breakfast and our hotel room was great. Location perfect near the mall and MRT. Staff were extremely courteous and helpful. Highly recommend and would stay there again.

There was nothing I could say we did not enjoy. I have no complaints. We travelled with 11 family members and we all had only good comments regarding your hotel

The hotel is connected to a small mall with nice restaurants, shops, cafes, and grocery stores. Its location is quite nice - very close to the metro / bus stops and walking distance to many shopping options. The rooms are very spacious.

The breakfast was good, although I expected more after reading so many comments about how amazing it was. I wish there was a coffee machine / tea in the room - there was only a kettle, no tea or water or cups. The bed was comfortable but a bit the mattress was a bit too hard.

The property was amazing and well run.

Resturant in hotel was a little costly.

nice location

check-in speed and being seated for morning buffet is slow. each staff has different way of checking in, 1st day i met newer staff which took at least 20mins to complete the check-in, 2 rooms for 5 persons but each room given with 1 room key only. 2nd day with connecting room, so we have moved to another rooms by other staff, more experienced and faster process, without asking for more room cards, he has gave us 2 cards for each rooms , thats makes more sense. the rooms setup for day 1 and day 2 rooms are not consistent. day 1 you can get 2 cups in the room, day 2 you can get 4 cups in the room. As Shangri-la standard and sop would be very consistent, even the points i mentioned seems not very big deal but if it under the name of “Shangri-La”, it should have the strict sop.