KOKO HOTEL Ginza-1chome

I like how straight forward it is

That not all the rooms benefit from the waffles at breakfast

Loved the location, and comfort of the room, and the ease of check in. It was a simple room, but had exactly everything I needed.

I come to Japan because I loved my life living in Japan and speaking Japanese. It's a little frustrating to not be able to speak Japanese with the staff as they are foreigners, so there were some misunderstandings that happened as I needed to extend my room an extra day, and what one person said, another one contradicted, and I had to get a Japanese manager involved to rectify.

This hotel is centrally located in Ginza. The room was clean and comfortable - perfect for a night or two's stay. Being able to store our luggage after checkout was excellent given our flight timings. There was a fire alarm at 6:45am on the morning we were to check out. We were first alerted by the phone in our room ringing with a recorded message. Unfortunately, we have little to no Japanese language ability so we didn't know what the call was about, assuming it was an unscheduled wake-up call. However, it was followed a minute or two later by a loud alarm and recorded message over a loud speaker system which we easily guessed was a fire alarm. We evacuated the building and waited on the street until the all clear was given. The only improvement we'd suggest is given there seemed to be a large number of international visitors staying at the hotel, it would be good to have the recorded message either on the phone or over the loudspeaker in a number of languages (we overheard other people saying they also didn't know what was going on). Otherwise, we were glad it wasn't anything major - the building seemed to be evacuated quickly and safely, and we were able to re-enter relatively quickly. It's reassuring to know the hotel has good working systems in place to keep guests safe.

Location was fantastic, many metro and JR lines within a short walking distance nice shower

Small cramped room even though we paid for a better room but that is Tokyo