Our state was excellent!!! The hospitality was warm and welcoming., the dinner and breakfast served in our room was fantastic and we enjoyed the Tatami style. We enjoyed the onsets, especially the two private ones. Everything felt so authentic it was exactly what we were hoping for.

Dinner and breakfast were fresh and delicious! There were many parts of it that we got to try and experience which was a lot of fun. The private onsen in our room and the one that is available to use was super relaxing and soothing after a long day of travel. The room was spacious and very cozy as well.

This place was a dream after a busy few days in Tokyo. The onsens (private and public) were serene, the property and rooms are beautiful, and the service was impeccable.

Overall it was an OK stay. Very traditional ryokan which makes it special. However staff speaks little English which makes communication difficult at times. Staff was unable to articulate amenities and had to use an AI chat bot to answer simple questions. Also some staff members seem very frustrated and rude at times. The musty smell in certain common areas can be overbearing. Food was very different but very great at the same time. They had different food options for kids and for other with food allergies (have to let them know in advance). The onsens were great and and well maintained. The onsens I would give a 10/10, food 8/10, staff 6/10. However I would try a different ryokan in Hakone than go back to this one.