InterContinental - Washington D.C. - The Wharf by IHG

The location was fantastic, as it was right on the Wharf, so there was plenty to see and do. The hotel staff were amazing and upgraded my room for my husband and my wedding anniversary. We had booked a room with the wharf view but they gave us a river view with a balcony. Walking into the room the first time and every day after was such a treat. It was just perfect for our anniversary. Before our stay, I had been in touch with Shujaat Khan-the chief concierge who helped coordinate prior arrangements like getting our room decorated. Shujaat demonstrated genuine care and an exceptional level of customer service. We were provided complimentary treats to mark the occasion. Trey at the front desk was especially helpful and friendly always made us feel welcome and looked after. We will certainly be staying again.

I didn't dislike anything. The only thing I can say is that it should be clear to customers with rooms that include breakfast that breakfast has a certain value, and beyond that, the customer will need to pay. We found this out when we were checking out. We were also told that we would receive our depositi 4-5 weeks later, but we're still waiting for it :)

Great decor, bedroom and facilities, helpful staff

The pool. 2 things. The pool floor was very rough, both my children and I had bloody scratches on our knees and feet. The metal ladder to the pool was unstable and my elderly mother struggled (and me) to go down them. Breakfast was great and service, but lots of waiting time to get a table. more than 20 minutes one time

Excellent

Pool , rough floor and unstable metal ladder Breakfast waiting times

Localisation et luxe

La chambre est magnifique, très propre, et l’ensemble de l’hôtel est parfaitement entretenu. Nous avons beaucoup apprécié la qualité générale de l’établissement. En revanche, l’organisation du petit-déjeuner est clairement à revoir. À 9h15, on nous a indiqué qu’une table serait disponible dans une vingtaine de minutes. Finalement, nous avons dû attendre près d’une heure dans le hall de l’hôtel avant d’être appelés pour pouvoir accéder à la salle du petit-déjeuner. Cette situation semblait concerner l’ensemble des clients de l’hôtel et a généré une attente particulièrement longue et peu agréable. Ne serait-il pas préférable de mettre en place des créneaux horaires pour le petit-déjeuner, en laissant les clients choisir leur heure d’arrivée ? Cela permettrait certainement de mieux répartir les flux et d’éviter cette importante file d’attente ainsi qu’une heure d’attente dans le hall. C’est vraiment dommage, car la qualité de la chambre et l’entretien général de l’hôtel sont, eux, tout à fait remarquables.