Golden Moon Suite Hotel & Travel

The hotel, staff and location are great. One thing that we were so impressed with the fantastic customer service. What happened was that we told the hotel staff that we got an early flight to catch. The staff told us that the hotel chef would prepare the to go breakfast for us. On top of that they got us a cheaper taxi fare than Grab. The hotel is so close to local restaurants and market and all attractions. We would definitely stay at this so affordable hotel if we come to visit Hanoi again.

None!

The staff was amazing and proactively helped me with changing cash right when I arrived. The breakfast is also very extensive, the rooms are clean, and is always someone at the counter to support. All in all they gave me a safe and pleasant first few days in Vietnam.

If you are staying one the first floor it can be a bit noisy because of the street. But hè, honking is Hanoi and for me this was not really and big issue!

The staff were very friendly and helpful, and the breakfast was delicious. We used the hotel's airport transfer service for both arrival and departure. Our flight was delayed, so we arrived in Hanoi a bit late, but the driver waited for us and gave us a warm welcome still. The location is also very strategic; we could easily walk around Hanoi to shop, dine, visit the lake, and enjoy various other activities. The air conditioning didn't cool the room very quickly, but it was adequate since we spent most of the day outdoors. It wasn't a major issue for us.

L'emplacement au sein de la vieille ville mais très bruyant. Le prix dont nous avons bénéficié parce que le tarif normal est exorbitant, 30€/nuit. Le petit déjeuner en étant matinal.

Le bruit. Le fait que notre arrivée tardive vers 22h ne nous a pas donné droit au pot d'accueil ni au plan de la ville avec ses explications, pas plus que le lendemain d'ailleurs. La qualité Wifi déplorable. La qualité des cartes SIM vendues sur place qui fonctionnent très mal dans le nord.