Loved the manager and the receptionist at the desk. They were so kind and helped surprise me to make my stay special.

The people letting you in the pool were rude. The way they spoke to us was disrespectful. Both days we came to the pool and two different people. Everyone else was great though. Also our cottage had issues with the cable that took a long time to resolve and our cottage was missing a coffer pot and the Margaritaville Mixer that was supposed to be there.

love the updated design and furniture. love the amenities including the kitchen, and the washer and dryer .

The attendant at the pool refused to give us towels because we did not get the bands - we didn’t have bands because no one was there as we entered the pool area, we had no knowledge about this. He demanded our cottage address, and I couldn’t remember at that time (but it was 8021 flip flop way). He made us feel like dirt in front of everyone. Also our towels at the cottage did not get delivered until 10:15 pm. It was extremely inconvenient.

location and amenities

I paid for premier cottage w hot tub. the equipment was broken. I called for repair. The issue needed pool repair. I asked to be moved to another site. They didn’t follow up. I asked for adjustment in fee. no follow up. I have stayed there 4/5 times and never had this happen. the floors and one bathroom were not clean.

Cottage was wonderful. We stayed there to visit Disney World and it was close to the parks. It was nice to have a full kitchen to have breakfast available and lunch and dinner if needed.

well organized, fully functional and easy

NA

Everything

Everything..

A little pricey..

I liked the spacious accommodations of the 4 bedroom unit we had.

I wish I had known ahead of time how spread out the property was and how far it was to the lobby, pool and the gym. We would drive and bring a golf cart or electric bikes next time. Very inconvenient for those flying. A car rental is a must.

the cottages were just like being at home, only better!

it was quite large so a bit of a walk to get to the pool etc. Pools might be undersized for the busiest of the travel season.

The property was incredibly comfortable. restaurant close. Close to a target and a mall. they have shuttle services. our cottage was clean and there was a hot tub. Staff was polite. 15 mins drive to Disney world.

the toiletries were not good at all. the soap didn’t make any foam. They watered down.

it’s very nice and relaxing

the rooms could use deep cleans

At front desk and helpful friendly staff.

Our first cottage had scratched tables , poor paint and only one three seater sofa and no chairs for a cottage sleeping six. Staff were great and listened to our needs, next property was better and we stayed but still a bit shabby. We paid for 9 nights but it was extra to get the laundry changed and place cleaned. Could understand for a four day stay but when we are paying for 9 days seems a shame they don’t value the longer rental.

The property was very clean

The pool bar and restaurant was nice, as well as the private hot tub. Staff was all very polite and professional. Our cottage was a very short distance from the salty rim. The kitchen amenities really came in handy.

The cable in the room has terrible service and is tough to figure out. The sound system would only play one radio station. The beds are SUPER stiff and cuncomfortavle. The relaxation room in the spa is WAY too hot.

Space and number of bathrooms

That it was advertised as a property with pool, which is what was expected . But rentyl claimed it was not true unit didn’t have a pool even though it was what i paid for After several attempts to front desk and tour website nothing was solved .

The house was beautiful. We had everything we needed in the bedrooms, bathroom and kitchen.

Not enough cover by the pool area. I wish there were more shady areas or umbrellas available.

The location is great and the cottage house is great and i spent avery good vacation

the room service is not included in the cottage fees and you should pay 32 USD for every cottage clean

property was stunning, the whole area was picturesque! the property was well equipped and perfect for our family of 5.

The only downside was our dryer didn’t work which, when we booked the property - having a washer/dryer to ourselves was a massive selling point. We did raise it a few times and originally were assured it would be sorted before we completed our stay. The staff were good at helping us dry our clothes in another villa but it was just a big faff to arrange. Not the end of the world, we would still come back. But it is worth appliances being checked prior to guests checking in.

Shuttle service could be quicker …..waited like 10-20 mins every time needed otherwise the resort is great