location

Nothing to say

Only 2 small bottles of water were provided for double occupancy

Lobby manager was supportive and prompt in resolving issues

Facilities and infrastructure of the hotel, good ambiance, courteous staff

Nothing to mention.

Good out side of city area

everything fine

Staff was good. Rest the hotel was way over priced. The room was dusty. And the surrounding rooms noisy.

The price for a 4 star in Bhuj was way more than a four star in Baroda. Plus the room was dusty and not very clean.

rooms were clean and modernly decorated ,which is not common in bhuj, to get basic facilities.

breakfast was highly disappointing and service in general was really bad, as all staff was new.

not well maintained.

This was my second stay at The Fern Residency, Bhuj and trust me it would have been my last stay there. Stayed there for 4 days in total. The First innings was a forgetful experience (i.e. first 2 days) in terms of the facilities & food. same food served for 2 days at the breakfast table, nothing fresh at all. One could understand that the Hotel was around 20% occupancy during that time but the least they could do is offer good food. I was on a verge of checking out at this point. But the Second innings i.e. next 2 days the tables turned around. Kudos to Mr Venkat ( Manager in charge of the Hotel). He heard my grievances on all counts and made immediate changes to the settings. Everything improved (especially the food served)and I wondered whether am I in the same place. I travelled with my 69 year old mother and Mr Venkat took utmost care of her food indulgences. There were other guests as well and Mr Venkat took special note on the minutest of things causing trouble (if any) to anyone. He was also very very receptive to new ideas shared with him by myself and other guests to improve guest stay. I had decided not to come back but only because of Mr Venkat I would come back definitely.

Mentioned Above....

It was a typical business hotel, with room size and furnishing exactly what you expect. Work surface, wifi, in-room tea, wardrobe space were reasonable. The room and linen were clean. The staff was helpful. Although the menu was limited, the quality of food was excellent.

The location is somewhat outside of town; a car or taxi is essential to get about. The bed was substantially softer than I prefer.

Wifi not get password room cleanines is not clear & staff service not available & food is not proper 3time I have make order

The washroom and bath area weren’t divided. One shower and the entire bath and toilet area would be completely wet. It’s very difficult to use the washroom that’s wet. This is very basic that’s needed from a decent hotel room. I had to wipe the entire washroom dry so that my business partner could use it later .

Booking.Com had offered us Rs.11025 for 11 members with free breakfast- one night but painfully it was charged by the hotel - Rs.3000/-

Committment by Booing.Com for free breakfast was not fullfilled