Everything was so nice the staff were very friendly definitely will be staying again

A few months ago I had this exact booking and staff was great and so was the whole facility This time Absolutely terrible the front Office Lady with dark hair and glasses didn’t know what to do when I explained to her the tv remote was not working nor the wifi, the fridge did not keep any of our beverages cold just Room temp Smaller facility and confusing signs not Only that we lost 2 hours of our time after we were invited to a tour at the other location and After we went up stairs marco talked to us a little and said how he can get us a better deal and to come back doing stairs and tell the Financial guy our making we were told that we don’t make enough for the promotion that they offered us not only that but we were cleared the first time went up stairs Marco suggest a better deal and we agreed and went back down time wasted driving back and fourth and waiting in the lobby and upstairs was the most disappointing about this situation.

Anything we needed was just a text away. Very happy with the communication from the resort.

Anything we needed was just a text away. Very happy with the communication from the resort.

The lobby is bright welcoming and fresh. My actually room was dark, dingy and smelled like an ashtray although it was a non-smoking room. The people were friendly and it was clean so for the price “it’ll do” especially if you’re spending a ton at Disney or other attractions.

Very nice property. Amenities were great. Needed a longer stay to enjoy myself

The lobby is bright welcoming and fresh. My actually room was dark, dingy and smelled like an ashtray although it was a non-smoking room. The people were friendly and it was clean so for the price “it’ll do” especially if you’re spending a ton at Disney or other attractions.

This property was perfect for our stay! It was close to the parks, as well as Walmart and plenty of places to eat. The pictures are accurate and the bed was really comfortable! All the staff were helpful and efficient. I read the reviews about the tour but I didn’t do it because I already had park tickets and didn’t want to trade my time for the compensation they offered. I’d stay here again if visiting Disney and/or other parks in the future.

This property was perfect for our stay! It was close to the parks, as well as Walmart and plenty of places to eat. The pictures are accurate and the bed was really comfortable! All the staff were helpful and efficient. I read the reviews about the tour but I didn’t do it because I already had park tickets and didn’t want to trade my time for the compensation they offered. I’d stay here again if visiting Disney and/or other parks in the future.

Very nice property. Amenities were great. Needed a longer stay to enjoy myself

My wife and I came from Oregon so we got in late at night. The resort says not to park in front of the entrance to check in but it doesn't tell you where to actually go. We parked in a "mobile check-in" parking spot since there were no directions. We were expecting our room to have a small kitchenette based on the photos but it was just a coffee pot, microwave, and mini-fridge, no oven or stove top. We may have gotten it mixed up with another VRBO listing so we can't blame them entirely. Unless there are photos of a kitchenette, then it really is their fault but probably not. Our room was directly across from a swimming pool but it was always busy. They had a few other pools. We ended up walking to the one third farthest from us to actually get some pool time. Parking is insufficient. If we didn't get back to the resort before 10pm, we had to park a ways out and walk to our room. It was on the second to last day we learned that we could've called security and they would give us a ride in a golf cart to our rooms. That's partly on us for not knowing and partly on them for not telling us at check-in. But we did check in at 2am so they weren't exactly fully staffed at that point. The real catch is this is not a private property that someone is renting out. It's a timeshare. The way timeshares work they do technically own part of it. We made the mistake of signing up for a sales pitch to get cheaper tickets to the theme parks. We were told it would be a 90 minute presentation but it took 4 HOURS from start to finish. Do not sign up for the sales pitch! Overall the place was nice and we enjoyed our time there. The location is close to the parks so whether it was Universal, Disney, or even Disney Springs, it was less than a 30 minute drive. So our stay wasn't perfect but it was relaxing and enjoyable.

When we booked with VRBO we thought this was an actual 1 bed apt that someone owned. It was actually a resort that wants you to take a "tour" and purchase a time share from them with high pressure sales people. It also seemed as if they put some kind of data blocker so you will purchase their wifi for $10/day. Everybody, no matter who you came across was upselling, which became alittle annoying. Our room was decent. Needs upgrading though. Overall stay was ok. Our room was overlooking the waterpark which was ok. Loud music all day and bright lights thoughout the night. If you have young kids, this would be a great place to stay. But we were looking for something alittle more private.

When we booked with VRBO we thought this was an actual 1 bed apt that someone owned. It was actually a resort that wants you to take a "tour" and purchase a time share from them with high pressure sales people. It also seemed as if they put some kind of data blocker so you will purchase their wifi for $10/day. Everybody, no matter who you came across was upselling, which became alittle annoying. Our room was decent. Needs upgrading though. Overall stay was ok. Our room was overlooking the waterpark which was ok. Loud music all day and bright lights thoughout the night. If you have young kids, this would be a great place to stay. But we were looking for something alittle more private.

Communication was great and the place was very clean!

Communication was great and the place was very clean!

We had a brief stay on our way to lower Florida. The Westgate was a very nice, clean place to stay. Lots of amenities, and great communication! I would stay again!

Absolutely amazing I loved everything about the property definitely will be returning

We had a brief stay on our way to lower Florida. The Westgate was a very nice, clean place to stay. Lots of amenities, and great communication! I would stay again!

My partner and I enjoyed our stay very much! The check in process was quick and easy. The room was clean and the king size bed was comfortable. The TV was pretty outdated and small but we only watched it a bit right before bed. We didn’t take advantage of any of the amenities on the property but we had a view of the kid water park and it looked fun! I booked this place thinking we were closer to the shops and dining off International, but it’s on the other side of the highway. So unfortunately we had to take Uber to the parks and to the restaurants we wanted. Other than that the location is still pretty great, especially if you have a car. Overall we had a great experience!

It’s a nice place to getaway and pictures are all accurate! Nice view outside. Very roomy and so many activities to do

The property itself was amazing and the room was great the staff for the property on the other hand were horrible and you could never get anyone on the phone as well as many were very rude

We had a comfortable couple of days. The facilities were nice. Wish we could have stayed longer.

The property itself was amazing and the room was great the staff for the property on the other hand were horrible and you could never get anyone on the phone as well as many were very rude

Loved the place

Loved the place

Good review on this resort clients said looked just like the pictures and as a travel agent the communication with the owner was great!

Not what I expected

Not what I expected

The property was very spacious and accommodating, I enjoyed the room and the view . However on our last stay the garbage can on the first floor by the elevator smelled horrible probably of old food. And when we reached our room our neighbors accidentally left their food on the burner which caused another terrible smell . When we checked out at 6:00 am it was a little wait because the person at the front desk was not available so that was a delay in departing from the property . Other than these two instances we enjoyed our stay at the property.

The property was very spacious and accommodating, I enjoyed the room and the view . However on our last stay the garbage can on the first floor by the elevator smelled horrible probably of old food. And when we reached our room our neighbors accidentally left their food on the burner which caused another terrible smell . When we checked out at 6:00 am it was a little wait because the person at the front desk was not available so that was a delay in departing from the property . Other than these two instances we enjoyed our stay at the property.

Everything was great except the commercial part of the experience. Would never do the "walk through" again as it turned into a pretty aggressive ploy to try and get us to spontaneously pay money for a time share we weren't interested in. Took up so much time and one of the guys there at the end were very rude. Other than that though our experience was great.

We flew into town for some much needed downtime. My wife and I being big kids took our first Disney/Universal trip with out the kids. We had a blast. We chose this location based on proximity to the parks and were not dissapointed. The room was clean and comfy, well appointed and relatively quiet. We lived using the kitchen for breakfast before starting our days adventures. Would recommend and stay here again.