Staff comfort safety

Room was ok. Location is ok.

Oh, my goodness. There are three addresses. When I gave the address published on booking.com, the taxi driver could not find it. Finally he called this hotel to find that we already passed that location. When we arrived, it turned out they used to have a different name called Hotel Mirah. The taxi driver was angry with me for giving a wrong address. Another worse thing is, well, the worst, or disgusting is that: at the time of checkin, they demanded warrantee money. At the time of checking out, the woman who demanded the warrantee money was not there, and they never returned that money. I was in a hurry in checking out so I forgot about that．I just remembered that much later after checking out. The hotel staff cheated us! Booking.com should do something about this cheating act of the hotel staff. Finally, this hotel is located in front of a mosque. And Ramadan just started.... we could not sleep--well, we were at this hotel only for a night. Jakarta was just a transit city before leaving for an island. I should have not stayed at this hotel. You never get a good feeling here at this hotel.

The sheets were dirty. There was hair everywhere. The door lock was broken. The TV was broken. The AC would turn off and on multiple times during the night with a loud noise. The room had no window.

Private rooms, quit

bed linen, room, walls, especially bathroom were very dirty

The staff were very polite and helpful.

The rooms are rundown and not clean. Bed sheets and linen looked more yellow than white. Doors now match the pictures put up by the property.

I really liked the friendly nature of the staff going out of the way to help their guests specifically Mr Arno

The rooms are small and the toilet is really very small amd uncomfortable.

All like

Nil