Near to haram

Near to haram

Customer Service little better

Prices concern

Wash room bigger

Location near Haram

AC not working good Room space was less and conjested Google map Location is incorrect and u will not reach to hotel as per location provided

location is perfect, 3 nights I stayed they didn’t bother even changing the towels or bedsheets

cleanness

The lobby area

We asked reception twice to clean the room but they didn't. Secondly, we asked for tea cups as shown on the website that tea would be provided and the room was not as good as the photographs. Thirdly, the cleanliness was horrific with lemon seeds in the duvet and the carpet full with date and fruit seeds, also the carpet was full of dust and smelled. Finally, the fridge wasn't cold enough and the WiFi was on and off A LOT which really annoyed us.

AC was not working well even I after complain, they did not fix it. Small room. Small bed.

Room is small and not clean well. Bed size was small

Booking.com charge extra amount almost 60% higher, direct room rent 60% less available on direct purchase.

Booking.com charge extra amount almost 60% higher, direct room rent 60% less available on direct purchase. Almost all other hotels charging less as compare to Booking.com. No customer support from Booking.com

It was dirty

Great location.

All is well.

Location near haram Easy check in & check out Free wifi

Room isn't clean No cups in the room Very busy elevators No towels or slippers Tiny room No chair

Old property, near to masjid nabawi

Badroom not clean,

Location

Room was just average.

Only Internet connection and elevators working very nice

The whole hotel is perthtic,alot of peoples shouting in the corridor,very very small and uncomfortable bathroom