All excellent

Cancelation policy due to emergency family issues was bad since there is no refund for the payment . I have informed the receptionist that i have a family concern and am flying back home please help me by deducting one night and refund the rest but he refused

The location, the manager, one of the two receptionist was excellent, the restaurant: food and staff was excellent, car park.

-The L apartment had one tiny toilet only for six adults which is disappointing. -The other receptionist. -Overpriced.

Location, balcony, room size

Cleaniness is good but could be better

The theme

Not many facilities

The breakfast was delicious and the parking was convenient and the price was 👌

Noting

Everything from the hospitality to the service to the clean room and the young easy going atmosphere. Job well done by everyone!

Nothing

- food at breakfast - ala carte menu - facilities - cleanliness - location - receptionist from Bosnia

- service and attitude of the staff at the restaurant, especially during breakfast. Not smiling for a single day of our one week stay, unfriendly and with weird attitude, having hard times serving a cup of coffee - in particular short haired guy from Check Republic

A nice and renovated hotel with comfortable rooms and a fun pool for children. Good location in the center of Kaprun, . .The reception staff is very nice and welcoming in correspondence before and during the stay . good breakfast. . The summer discount card is included which is excellent We had a very pleasant stay

Some of the staff in the dining room were not very welcoming- Relatively high price in relation to the value-

Everything was excellent. The place is in the center, the flat is extremely cosy and clean, the staff were very friendly, breakfast was included. Everything was just perfect. I will definitely come back again. Thank you all

Everything was perfect

the view and the super clean apartment. additionally, the friendly staff.

nothing.

Great customer service, clean and well located if you want to drive the Grossglockner. The food at the restaurant was good.

The breakfast was very healthy and sustainable. The staff was friendly and forthcoming. All in all, the service was excellent. The room was very nice, modern, clean and comfortable. The kids loved the pool and we enjoyed the sauna and being able to enjoy the nice panorama outside!

staff are super

nothing

very nice beds with good food and nice helpful staff.

We wish there had been a nice gym.

All the facilities, the apartments are comfortable and well equipped and spacious. The pool area was lovely. Didn't use the spa as couldn't leave the child.

The price is definately hiked up. But supply and demand. The restaurant offered the same food which was also overpriced for what iit was.

We booked an apartment : it was spacious, well equipped and tastefully decorated. Bed and sofas were extremely comfortable 2 TVs, separate toilet Great choice for breakfast and food was fresh- there was even Prosecco for mimosas Outdoor pool and wellness area Restaurant is probably the best in town for dinner Nice personnel during our stay -they took care of our every need

Nothing

Everything, the staff were professional, I would definitely stay here again.

Nothing

friendly staff.

no room service, I have to take my order from restaurant to my room

Apart hotel is rather new rooms are big and well equipped staff was helpful garage

very basic selection at the breakfast, items often missing menu in the restaurant is also basic, very scarce choice if you stay for longer period no room service