The staff are absolutely wonderful, going out of their way to make things perfect for your stay. Beautiful hotel, very comfortable beds and bedding just perfect!

location and the friendliness of everyone from the doormen, concierge, to the working staff. The autumn decor was lovely too.

na

I like that old fashion but renovated hotel but I don t like how the receptionist make that tricky thing to give you not that room you bought it. I admit top management is just not good in that group of hotel !!! And treat you as this and make you stupid then you have to argue for your money you paid and get that room . Why do i need to be stressed out ?? Why that people see you and think if to give you a good room or not. You are Her Majesty or Oligarchs then they will take care of you good. Is it work this way ? I personally won t ever come back to this hotel. Mandarin Oriental Knightsbridge much better and Bulgari hotel in Knightsbridge.

People who manage the reservation and people who work in the front desk reception!!