Hotel mto bom, comida ótima, praia particular tem muitas pedras mas da pra entrar, piscina sensacional. Fomos final do abril mas foi possível ver baleias da praia, da piscina do hotel e até da varanda do quarto

A menos que sejam um casal de hobbits, vc e seu marido não conseguirão dormir juntos na double bed do quarto ocean view. Quando efetuamos a reserva a descrição dizia 2 doubles beds ou uma king size. Como sempre fiz, para outros tantos hotéis que anunciam dessa forma e nunca tive problema, no ato da reserva solicitei a king size. Porém explicaram que é mediante a disponibilidade e para assegurar a king size teríamos q mudar a categoria do quarto, mas não havia disponibilidade para king size e a única “solução” seria um downgrade para um quarto sem vista do mar pelo mesmo valor pago, o que não aceitamos e acabamos dormindo separados. Bem desagradável essa questão e vi outro casal reclamando do mesmo problema. Não anunciem colocando opções em que o cliente deve pagar mais para garantir uma das opções oferecidas. Só para deixar registrado também nos últimos 2 dias em sistema all inclusive não houve reposição das bebidas do frigobar.

Great

N/A

El servicio y la atención del personal excelente al igual que la comida y bebidas del todo incluido .

Todo me gustó

Clean and comfortable Staff very friendly and helpful. Food was delicious and quick service.

Lack of outlets. Water in shower was barely warm one of the nights. Heat did not work, room was cold. Excessive use of plastic water bottles - it would be great to see more of an effort in reducing waste by providing water stations and reusable cups instead. Check in was very slow and no one offered us any water while we waited almost a half hr to complete the process.

Servicio del personal

Un poco sucio

餐厅不错，饭都做得很精致，味道也不错。酒店环境舒适，员工态度好。

Next to ocean watching sunrise and sunset was wonderful!

Antique

The location was good, the weather was great and the view from our room was pretty nice. The drinks at the lobby had the best liquor option and better brands. The masseuses were kind and did their job well.

Ugh. First of all they lost our reservation, despite the hotel sending me various emails throughout the prior week confirming our reservation and to connect me with what I thought was our concierge. We spent like 2 hours for them to get us another reservation and tried blaming us. They must've not updated the reservation either because we would give our room number to restaurants and the spa and there was a problem with it every time. The facilities are what I would expect from a $150-max $300 hotel. They were probably at their prime in the 90's. The service: The staff was mostly ignoring us, my husband and I kept being puzzled at how we felt an inconvenience to them, there was a lot of people being New Years, but even when trying to get a drink at a bar, while politely waiting for my turn, I overheard them talking about how fed up they were with the tourist. Now, I understand. I used to work the industry in Baja so I always tipped, but I felt like I had to tip from the first interaction so I could get at least acknowledge of our presence to no avail, it didn't matter. It's not the staff, it's the management. Clearly the staff is overworked and the systems implemented don't seem to work. My husband and I booked a massage for 190 min and despite paying ahead of time at the lobby they still gave us a hard time, one thing is not finding our payment, another thing is making you feel like you're trying to rob them. The attitude of the receptionist at the spa was uncalled for and not what I have experience at a $1000+ a night hotel. The reservations and communications from the staff was horrible, we felt invisible as we would try to make reservations and each place would tell us we needed to go through somewhere else to make it. Which resulted in ending up being too late for most restaurants. I felt like I couldn't reason with anyone. The food. I would describe it as if 7-eleven served full meals.