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Space, comfort, location, kitchenette, price

Strobing light in lounge, curtain in room wouldnt block the bright light from outside and it shone right on our faces so didnt have the best sleep

Tidy and very well located

Nothing!

It was very nice and tidy. Location was walking distance from food locations. This room was very well equipped with everything you could possibly need and more. The staff were very lovely and offered as much assistance as needed, went above and beyond to recommend food places. Rocio who helped us upon check in was amazing.

I could hear people in the other rooms with toilets flushing and showers running and tv going. Not that bad for me but may be a concern for others. The downside we had upon arrival was having to wait over 20 minutes for a staff member to get out of our car park we had reserved as they were parked in the middle of 2 parks stopping us from getting into ours. The receptionist Rocio was lovely and expressed her apologies for the inconvenience but the staff member in the park didnt even look at us.

Location and set up

We had a mouse

Location

Price, no air con, parking access hard. Amenities average

Tidy and quiet. That it had parking.

Loading zone was full when I arrived. Made it difficult to check in before receiving parking card.

Convenient location for Auckland Uni. Nice view.

I had a number of problems during my stay here. I came back to my room one night to find housekeeping had left the door the the balcony wide open! I tried to close it but it couldn’t be closed so I was forced to sleep a night with the door to balcony completely open! I told reception in the morning and it turns out the door was broken. They called tradespeople who worked on it that day (which meant I couldn’t access my room for parts of the day and that I didn’t get any housekeeping). The tradespeople were unable to fix the door (they were able to shut it but then it could not be opened). They wanted to work on it all day the next day as well but I explained that I actually needed to use my room that day. I asked it I could be moved room but was denied. My other problem resulted from a request I made at check in if I could leave my bags at reception till 4pm on my departure day. Reception said that would be fine as their reception close time was 4pm (as confirmed on all the printed information they gave me). Every day I saw the receptionist and she never indicate there was any change of plan. On the day of checkout as I tried to leave her my bag she told me that she was actually leaving at 2pm that day and that I would have to collect my bag before then! This caused a huge problem as I had already booked a tour that day based on the information she had previously provided me that I could leave my bags till 4. I also had some problems with amenities not being replaced even after I had asked for them at reception. Overall a very disappointing experience where my stay here completely disrupted my ability to enjoy Auckland.