very friendly staff

room on the side of the street has a lot of noise.. you could not sleep with your window open

-good location in the north of the Sunny Beach Resort -sandy beach at the exit of resort -very delicious and varied food for Ultra All Inclusive -good wi-fi signal and speed -cleaning everyday and changing towels -staff is always kind and helpful :) We had a wonderful holiday at Helena Park Hotel

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Everything.

Not applicable.

Location on the beach in calm place far from loud music. Delicious food. Beautiful park. Innenpool

For 5* Hotel: too slow stuff too boring animation team too small kids playground too poor Kids Club. too small and uncomfortable Restaurant no reception in the morning at "park" building. not so much motivated housekeeping. dirty baby chairs at the Restaurant too old is everything in the room

The food was good and the staff always helpful. I will probably come again. There were a variety of guests and everyone seemed pleased. Bonus, I had sea view.

Seats on the beach were limited but still we found our spot every time.

location, the fish restaurant, swimming pool, private beach

service on the beach bar, everything (lobby bar, beach bar etc) is closed after 11 pm

The food is amazing. Rooms are big and bright. Everything was great but keep in mind, dont expect 5 stars service and accomodation like in Turkey but expect services higher than in the rest of Europe.

There is nothing important that stands out in the unliked cathegory.

We liked the location, the facilities, the fact the we had a free private beach (although not obvious at the beginning which sunbeds are free of charge). Although some people are "reserving" their sunbeds by putting towels on them very early in the morning, I always found some available ones at any time during the day. The staff was polite and helpful. On short, very good destination for families with kids.

The room. Although large and comfortable, its placement near the elevator made it noisy (all the night, you can hear the elevator door, the footsteps on the floor not covered by carpet, people enjoying the return to their rooms etc. Although we had an ultra all inclusive ticket, some of the bars (ex: beach bar, the bar near the entrance) were not included. Also, it was harder to procure bottled water than beer or cocktails. I understand the need to keep under control the PET waste, but having to search for an open bar when you want to drink some water is not comfortable.

Everything was amazing! Even though we arrived earlier and our room was not ready yet, we've received our bracelets and were able to benefit from all the resort services. The room was cleaned everyday, including changing towels and bedsheets. The food is amazing, both fresh and delicious with great variety. Also, the snack bar availability throughout the middle of the day is also nice because this way you are not conditioned to stick to the lunch time interval if you don't feel like it. The location is close to the beach and the staff is very polite, friendly and professional. The animation team is very fun and keeps you engaged with different activities like (water gymnastics, water pollo, beach volleyball, table tennis, etc.) Great overall experience !

The only thing I didn't like was that on the beach bar you had to pay for everything even though I had an Ultra all inclusive booking. I'm not expecting to have cocktails or expensive drinks for free at the beach bar, but at least some water would be nice. Anyway, not a very big deal but I think is worth mentioning.

Lovely room, good variation of food, gardens and pools are really nice, staff helpful/lovely. Everything is kept very clean. I would definitely stay here again!

Managers (men in suits) need to smile occasionally. Animation team were ok but need more variation in activities during the day and not show so much favouritism towards certain groups

Staff was always professional, kind and helpful. Room and other facilities were of very good standards.

Bathroom had bathtub with glass panels for shower. These glass panels were not properly mounted / insulated, therefor having a shower ended up with a small lake on the floor.

Rooms were great. Staff very friendly . At the quieter end of the beach which was perfect for us. Everything was in easy walking distance. Very little problems with beds. Nearly always some available. Lots of beds on the section of beach allocated to the hotel. I believe quite a few rooms were deliberately empty in Helena Park where we were due to refurbishment maybe so above may change when hotel full

the location, the food

unprofessional behavior from reception staff.

pool and room

ultra all inclusive no meals or drinks

Everything was excellent

:::::))))))) a bit embarrassing for five stars to pay if you want coffee from expresor

The receptionist behavior was horrible, she was rude and un-informative. it was only later on that we were told that there's a "2nd reception" within the hotel, and they were kind and nice. It's very confusing and not really expected for this level of service. Also, on such a premium hotel I would expect a staff that feels comfortable with basic English conversation.