Nimic

Personalul a fost destul de Ok.dar cu curetenia a fost ceva exagerat o trebuit sa merg la Recepție sa spun sa vina sa îmi facă curetenie .Am plătit pentru o camera și am primit cu totul altceva

Rooms spacious. Near beach ,water provided everyday in room , food reasonable Drinks quiet ok

Toilet to near the sink. Beds to low , no balcony which I missed , We were the only English in the property, No organisation at reception. Lifts a nightmare Ask for a low floor got 4 th floor husband had a hip replacement & I had broke my wrist. Other guest very rude No one stuck to the rules. Just ignored them. Guests taking food out all the time. One morning I took sone for my husband as he was in bed poorly , the restaurant manager stopped me. Said it’s the rules I was fuming When all the Bulgarians & other nationalities had been doing it all week. I did it once. Felt a bit penalised for being English Unfortunately I would not go back in this hotel again. People leaving towels on beds all day 8or 9 beds when you could not get one. Disgusting. They went on beach but left towels in bed wants stopping. !! I had to get up at 6 am to get a bed. This is not a holiday to me. Then had to pay for beds & brolly on beach when it’s suppose to belong to hotel. Booking , com should state about what nationality are in these hotels. As like I say I got sick of being pushed & shoved & restaurants ridiculous. Never seen such greedy people. In all my life. Queuing all the time then if went in late nothing left. ! I’ve been going to sunny beach for over 20 years. & never had this before in a hotel there. It’s a no no for me never again. It’s. Shame as it is a lovely hotel. Staff very nice. If they got the manager to sort these situation out I’m sure it would get better reviews.

The things we liked were the location, the size and cleanliness of the room,food in the restaurant was good!!!

The things we didn't like were a lot. How would be possible a hotel with 1200 people capacity to only have 350 sunbeds around the pool and 400 chairs in the restaurant 🤔 We had to queue for 20 up to 40 min so we could get in for breakfast, lunch, or dinner. Reception staff is working very slow and during the day it's always a hundred of not very happy guests dow in the lobby/ reception. The swimming pool wasn't very clean...we never use ir!!!!!!

The staff was really nice.

The food is no way 5*. Glasses missing all the time, which is very anoying.

Very spacious place, nice and comfortable with amazing outdoor and indoor pool

The staff looks annoyed, sad not wanting to be there. For a five star hotel I expected to at least have a shower gel and hand soap in the bathroom. They should start hiring people who are able to speak English not when I ask them when the bar opens and to have a stupid hand gesture in return. It’s a luxurious hotel and it doesn’t live up to its standards

the location was good

The food is very bad, all very dirty, the staff completeley unpolite!

The service people were nice

The room was filthy and disgusting. The food was poorly cooked.

Location, great staff, swimming pool, beach

Rooms not very clean, shower and toilet very old, food