Semi-decent looking property , staff was friendly except Andon at the front desk, he was very rude

The room was not cleaned prior to our arrival, the AC was not turned on, it was extremely hot in the room and it took over an hour for it to cool down, Mr. Andon at the front desk was extremely rude and did not show any hospitality what so ever, as a matter of fact he was giving us attitude with every response. In one of our rooms the AC was leaking on top of our heads, when we called front desk once again we encountered a rude interaction with Mr. Andon- we told him not to have anyone come by the room while the kids are sleeping yet he still sent maintenance to knock on the door and wake up the kids.

I was here 4 years in a row, but it looks like the quality of the hotel started to go down.

The hotel is close to the beach (7-8 minutes). The food is really good. The room and the balcony are enough for two people.

When we arrived the bathroom was dirty. I went the reception to ask the lady to help us with that (the toilet and the washbasin were full of dirth). A lady came and cleaned only the washbasin. I went for the 2nd time to the reception, a 2nd lady came only with a mop and water and the problem was not the floor.. I was really dissapointent about that. I chose this hotel because of the high rate regarting the cleanliness but the experience was different.

Food was great, the apartment was big and clean.

The wi-fi was poor and kept cutting out, most of the staff didn't know English...

It was very clean, the maid came in everyday while we were at pool/sea to mentain it. The food was very good and a lot to pick from, the animation members, especially Pavel were very friendly and fun, great with kids aswell. Close to the beach and center. It was a nice trip, we had a great holiday, but they can improve some things here and there.

- The wifi was incredibly bad. Our phones barely could catch any signal. We had to stay on our mobile data... - The pool was kinda small and wasn't cleaned of insects everyday, we had to take the matter into our hands and "fish" the insects with the net. - The hairdryer had such bad power and heat, had to stay 20 min to dry my hair...and you had to keep pressing the button for it to function. - The man from the reception, during the day wasn't so welcoming, kinda annoying and not only to us, other guests aswell.

The bartender was the best. He was goated.🐐

clean and comfortable rooms

i liked everything

Excellent location, in southern part of Sunny Beach, in a quiet area, but still just 10 min walk away from the center, which is more noisy - with lots of pubs, terraces, with music and entertainment. Personnel very friendly and helpful, cleanliness was impeccable all over - in the room, restaurant, pool area. Large and comfortable room; actually, we have received a free upgrade to a better room -including sea view, than we had actually booked. Food has been very good and diverse, plenty of choices - from local cuisine to international, fish & sea food, pork, chicken, salads, deserts, etc etc, Drinks were fine - cocktails, white/red/rose wine, beer, juices, for all tastes. Beach is abt. 10 min away, nice walk through the sand dunes. Sand is very fine, sea entry is nice & flat, water was warm. Close to Nessebar, abt. 45 min walk or you can use bus or bubble train. Beautiful old town, definitely worth to visit.