Excellent location, everything you need is close.

Food variety and costs.

Great location, atmosphere was great.!

Food is expensive. When we booked it included breakfast. We were left in shock after we had our breakfast and was given a bill for $75 USD. We questioned it and was told it wasn’t included. Was trying to look for the information when it was booked to prove that. Secondly, one of our kid found a braw behind the bathroom door. Thirdly, the bed was not comfortable, it felt as if it was broken and you will fall off. Night sleep was awful. Furthermore, they tried being pushing in buying a villa or so called time shared package. When the loan guy came to say well it’s a one time and at the moment discount at x prize, and we said no, you can see his face was almost fire red and he was like thank you and walked away. We felt disrespected because you didn’t want to accept no for our answer and kept pushing to make a deal and because we stressed the word no again, he got upset.

Was across street from a large mall which contains restaurants and retail. Very close to Cancun nite life central. Hotel is beautiful. Clean rooms, large pool. Ocean front with cabanas. On-site restaurants. Very little to not like about this facility or staff or cleaning help.

I wish the on-site store offered more items and stayed open later. I dislike high pressure timeshare sales so we avoided the front of the hotel where these folks conduct business. I wish the mixed drinks were stronger. I wish check-in was faster.

All rooms have amazing views and large windows. We took the bus easily to go to restaurants etc . The staff is amazing and grounds are lovely . It’s great having a kitchen in the room . Grocery’s stores are close (walking / bus) and it’s nice to have snack food .

The restaurants at the hotel are very expensive . It’s too bad because we would like to eat at the hotel more but instead mostly go to other great places off site .

Everything was amazing, value for money, the hotel and staff. Perfect location as well.

Breakfast was expensive.

It was love from the views down to distance to nightlife had a wonderful experience

beautiful

beautiful and location

The location is perfect. Many beautiful swimming pools especially the infinity one. White beach with turquoise sea!

Nothing

clean, perfect location, every staff was easy to approach, they are always ready to answer questions and help.

every thing and every staff was great

Liked the variety of pools and activities. Restaurant menus need to vary . It shouldn’t be the same at the sports bar and pool restaurant.

Didn’t like the pushy sales pitch to become an owner. To tie up 90 min of your stay to get 100-300 of credit is not good. If you listen to the presentation thst really only takes 30 -45 minutes . When you say you’re not interested that should be it! Period. Especially when you paid for your stay.

I don’t recommend for family with young children there is nothing for kids

no activity

The view & huge infinity pool.

A gift shop. Another restaurant.

Excellent pool area! We mostly stayed at the beautiful beach which was less crowded. Staff very friendly. Hotel not too big, but with Starbucks and convenience store. Mall just across the road. Very good breakfast buffet. Rooms with kitchen great for cooking in the evening

Should have more activities for teenagers. Volleyball was for adults only

The staff is super nice. All the facilities are great and the location is amazing. The room has everything you could need and the views from it where gorgeous.

Restaurants overall I think can be improved. The food was not of great quality and obviously not cheap as it is a resort, so definitely something to improve.

Location, pool, beach, breakfast, staff other than front desk were accommodating & friendly. Also nice surprise to have a washing machine & dryer with soap provided.

No wifi for the first day and hotel knew of issues beforehand & should have emailed, enabling us to arrange data roaming at least. Had to push to get 1 hour later check-out, yet hotel check-in time is not until 4pm. Partial breakfast charges, though breakfast was covered in our rate, had to be disputed at check-out. Also, an overly complicated final invoice with odd breakdown of room rates & taxes in MXN made a correlation with a booking confirmation in USD difficult. Overall, the experience is not quite up to the typical Westin standards of other resorts we have stayed at.

I came with a family of 8 including small children and we had a blast! We enjoyed every second of our stay and will definitely be back. The resort is gorgeous, comfortable and easy to get around with the beach just seconds from our room. Staff was exceptional, always smiling, always trying to help make the stay better. We used the kids room for the little ones to play especially during the random rain storms and they begged to go back every morning! Could not have asked for a better hotel.

Not all inclusive. For the price we paid I expected drinks to be included but I was mistaken

Pool and location are very good, accesible and easy to reach

Bed is comfortable but the overall lay out of the room was a bit uncomfortable. Aircon was noisy and noise from outside could be heard most time

The location of this property was located near many convinces.

I didn’t care for the restaurants on the property the food was was nothing to right home about.

I love the location of the property, the pool, restaurants and the staff

The room given to us was right by the sports bar and as early as 6am, you hear the staff pushing some trays, a lot noise early in the morning that woke me up the whole time we stayed even after telling the front desk about the noise. And they don’t clean the room everyday and had to ask for new towels on the days they didn’t clean our room.