the customer service was amazing, the room was clean, the pool was amazing, the breakfast was great and any request was met immediately. would definitely stay again.

Spacious and clean unit

Over 45 mins to check-in and 20 mins to check-out. Had to pay by credit card so that the hotel could surcharge my card. Very slow service...

Lovely setting and pool

The first room we had,113, was impossible to sleep in as a very bright orange outside light shone directly into our eyes through the side of an ineffective blind. I raised this but was told that due to ‘staff shortages’ there were no other rooms as they had been closed off. Only after I said I would pay for an upgrade was a room found and I was charged an extra $200 for the night. This room, a 2 bed with roof terrace was infinitely better. The breakfast buffet was disappointing. No chef on the second day for omelettes, no rolls, no yoghurt and very small selection of cold items. Worst of all was the transfer. We requested a private transfer back to Cairns airport but we’re told there were none available so they had booked us on to shared transport. This proved to be a jam packed basic minibus with poor suspension , no ventilation and inadequate air con. We were literally bounced all the way and arrived very overheated with terrible back pain. We didn’t realise but we could have taken an Uber for the same price.

Close to the beach and has a lovely pool to relax in. only a short drive from the town centre. Really great restaurant Aluco, highly recommend the barramundi, the best in Port Douglas in my opinion.

A lot of kids which wasn’t ideal for a couple’s romantic getaway, the breakfast wasn’t great value for what you pay and would suggest going to Choo Choo’s at the marina 8 min drive down the road instead. The gym facility wasn’t really great, very small with 3 pieces of equipment and very light weights, for the price you pay I’d expect better facilities.

We were asked to pay full price upfront, never have needed to do this before, putting up a card upfont..OK BUT PAYING FULL PRICE UPFRONT NOT OK..bad start but facilities and stay excellent.

it was clean and the pool was beautiful

there was only 1 restaurant which limited options. there could be a toaster in the room

beach access staff were amazing

pool and the food was amazing

The pools were magnificent. Room was quiet & spacious.

Housekeeping was very minimal. Had to request every day. Not enough choice within the resort for food.

such a great layout. Especially the pool.

not enough parking near our room.

The pool.

This does not deserve to be a 5 star hotel. The rooms were unclean with black marks on pillow cases and towels upon arrival. The hotel itself is quite rundown. The service was the worst I have seen, sometimes you had to call the reception 3 times before anyone answered. When you do ask them something, they tell you how you can do it yourself. That's fine, but don't call yourself a 5 star hotel! We went to the restaurant for breakfast and it is so overpriced for an average buffet and once again, low standard of cleanliness. The food for lunch was average too. In room dining is very limited (you also have to pay $5 to get it delivered to your room). Wish we took our money elsewhere.

the pool was awesome! room was great and had good facilities! good little cafe Kai short walk along the beech from pulman

a little far out of town but shuttles are that good that doesn’t really matter.

Pool was great nice and clean, pool bar was great loved the drinks and having a frozen mocktail available was so nice being pregnant, breakfast was nice, omelet station was really good and the staff were all super sweet and friendly.

Rooms are outdated and could do with a thorough clean, screen shades needed a good clean had food stains and mould on them (mould understandable in the climate but still could have cleaned them) and the toilet shutters were very dirty when you opened them dead bugs, months worth of dust. We only got serviced once (last day) during the 3 night stay. Had to call for more toilet paper and fresh towels on our last day. Fridge was broken and had to get maintained wasn’t a biggie but should be checked prior to new guests coming. Parking was a bit difficult, ended up having to park quite far away from our actual room multiple times. Wasn’t something special in our room (chocolates etc) like they told my fiancé there would be to celebrate our engagement/babymoon, slightly disappointing but that’s okay.