Everything and especially the staff

The service was impeccable as expected with the St. Regis brand. The attention to detail and hospitality was top tier and the best you’ll find in Mexico City. The facilities were amazing and we felt extremely comfortable the entire time. We did not want to leave!

Location was in the center of all things wanted to experience, view from room was great.

For $1000 a night I would have expected something free for the customer, their was no appreciation shown just 2 free glasses of wine. No free breakfast, no complimentary tickets for a local show. Nothing every service at this hotel had a huge price attached to it. 24 hour butler service was available but$$$$$$. Beautiful robes and slippers were laid out everyday for our use at the property. I was thinking how nice it would have been if as we checked out ,that as a thank u for staying with us there would have been A gift wrapped robe and slipper set given to us, would have cost them $25.00. And given us a sense of appreciation for spending this money every night. The toilet had a foul smell coming from it. "T h e business center" ,the IT person couldn't get the computer to work?

This hotel did not disappoint. Luxurious, safe, great facility, and in a quiet yet central part of the city. Both in-room dining and the hotel restaurant are really good. The butler service was excellent.

I loved my suite however I felt like it could use some updating and refurbishing especially when it comes to the carpets and sofas. I felt like some parts of my room were very worn-out. Also, the lobby is on the smaller side and is not very inviting nor does not have a lot of seating options.

staff were extremely courteous and helpful. Property is in a prime location to facilitate easy transit around the different neighborhoods of CDMX.

Spa is very bad maintain to be a 5 star hotel

spa

Excellent location and hotel. I will return again in the future on my next trip to Mexico City.

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The staff is really wonderful and go out of their way to make you feel at home. The location is quite central. There is a sightseeing tour bus stop right outside the hotel. The currency exchange is diagonally across the street, thought their rates were not as good as I saw elsewhere.

Toilet in one of the two rooms we booked was smelling, Unfortunately this was not reported to the hotel, so we did not give them an opportunity to remedy it.