The staff at this hotel are exceptional. We were so impressed with the evening meals. The outdoor pool was beautiful. A very chilled and relaxing atmosphere The tram is amazing, really easy to get around and totally free with the Welcome Card issued by the hotel

We were not initially allocated the room we had booked, but that was swiftly sorted by the wonderful reception staff

Amazing View, perfect service, lovely friendly staff

Providing Small fridge and Tea/ caffee facility in the room would be appreciated

The spa arena and the pond was nice.

No air condition in the room. The dinner food prices totally over the board. We had a wasps nest above the room balcony…

Everything was great, the location is great, close to Innsbruck and the tram stops outside. Staff are the best I have come across. Great Views, easy parking the list goes on.

Nothing

Friendly, welcoming, helpful staff. Very comfortable room, good space, comfortable bed, nice shower. Great balcony view. Great breakfast. Easy walk to the tram into Innsbruck, 100m maybe. Sauna and some other things that we didn't have a chance to use. Afternoon snacks, outside terrace.

Good location

Room size was not big enough, You cannot make tea or coffee in the room, No kettle or cups available.

Staff was very friendly and helpful. The location is very good.

it’s very well located, the facilities are beautiful (spa, restaurant bar, restaurant) and the staff are very nice and helpful

that we had to go home ☺️

The staff were very polite and helpful, they even offered to help clean the snow off the car. The hotel restaurant served very good food, and the breakfast was one of the best I have had in europe.

room size was a little small

GREAT

Awesome view from the balcony, tastefully decorated halls, relaxing sauna, a garden carefully thought through. And really friendly staff!

Tiny details that didn't spoil the experience!

Loved the view, the property and the cosiness. I wish they could provide a kettle in th3 room. I'm not sure charging for cups of hot drink is so much of an income generation for the hotel. Surely just add a slight more cost to room charge.

Breakfast very good. Close to tram. Bit older style but nicely renovated and lot of lovely details.

German staff making fun about austrian wordings and habits. Restaurant prices quite high.

Big room good view and clean

No boiler for coffee and tea at my room even water .

beautiful building, lovely views, nice spa, sauna, pool inside and out. the staff couldn’t have been more helpful. I’ve very little German but that didn’t matter as they all spoke excellent English!

the restaurant closes on Sunday

The view from the top floor balcony to the Nordekette mountains was quite superb. The breakfast was huge, varied and really healthy. The staff bent over backwards to ensure we had a great stay.

Dinner being available to the hotel would have been a bonus

- All of the staff are an absolute pleasure to interact with. They are friendly, helpful, pleasant and look out for your every need. - The mountain view from the balcony was incredible. - A decent selection of sweet and savoury foods available during breakfast (incl but not limited to: good variety of breads, cheeses, fruit, veg and jams). - Free afternoon snack consisting of coffee, cakes, soup and pasta was a nice bonus - Not Hotel Seppl specific, but if you visit Innsbruck, you get a visitor card which gives you free access to some of the local cable cars, e.g. Mutteralmbahn. - Spa is well stocked with towels and contains a decent sized sauna and steam room.

- If your primary purpose is to explore the city of Innsbruck instead of the mountains and you don't have a car then I'd recommend staying closer to the city itself. Mutters is served by buses and trams however connections are not frequent especially after 9pm.