Das Personal war sehr hilfsbereit und superfreundlich. Leandre war bei uns morgens an der Rezeption, war sehr zuvorkommend und hat unsere Probleme mit dem Flughafen bzw. unserem Gepäck bestmöglich gelöst. Die Aussicht ist auch fabelhaft und die Betten sind sehr bequem. Am Bad kann man ebenfalls nicht meckern. Auch das Fitness Center ist weiter zu empfehlen. Das Frühstück ist aber das absolute Highlight, ein Traum !

Everything was great

Nothing

Great central downtown location. Very quiet for sleeping but lively restaurants on first floor. Very well trained and gracious staff.

Maybe just the view.

This should not be a 5 star hotel. I don't know how, do not understand how this is rated as a 5 star. Nothing about it is a 5 star experience. Except maybe the good view of Table Mountain, the rest is disappointing, from the unfriendly or rather unhappy staff, to low quality food at the restaurant, to a jacuzzi that is locked like in a closet? The furniture is old, the room smells, we could hear everything from the other room so I could not get a proper sleep. No one cares if you are taken care of or if you had issues in the room. Too pricey for what it offfers and will never come back to a Taj hotel. Sorry.

Geräumige Zimmer, schöne Bar, gute Betten, großes Badezimmer.

Sehr hellhörig in meinem Zimmer und man konnte jeden Schritt vom aus dem Zimmer über mir hören.

Luxurious hotel & rooms. Great service, food and bar! They have a whisky bar as well! Well located.

Large rooms, great mountain view

We arrived earlier than expected and asked if we could check in. Understandably, the room was not ready but we were told it would not be long, so we waited. We were given no feedback until further enquiry was made. At each enquiry there were at least 3 staff at reception, none of whom were able to give us useful information. After an hour and a half of wasted time, we left our bags and went out for the afternoon. The staff clearly had no idea if or when the room would be ready, it would have been much more helpful to be told that it was too early to check in on arrival. Got our stay off to a disappointing start.

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